- Report: #741503
Report - Rebuttal - Arbitrate
Complaint Review: Kim and Ashlee's Cakes & Cookies
Kim and Ashlee's Cakes & Cookies3514 13th Ave. Regina, Saskatchewan, Canada Regina, Saskatchewan United States of America
Kim and Ashlee's Cakes & Cookies Made and Atrocity of a Cake- no accountability Regina, Saskatchewan
*Consumer Comment: Who is being "rude and inappropriate"?
*Consumer Comment: Re: RCMP cake complaint
*Author of original report: Pictures of cake in question
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Myself and my family commissioned Kim and Ashlee's Cakes & Cookies to create a cake in the image of RCMP highbrown boots for my father's RCMP retirement party.
This was ordered several months in advance and they said "no problem!". They asked to have one of the boots so that they could more accurately sculpt and create them. We provided a boot.
Again: "No problem".
The morning of the party, upon pick, the cake looked NOTHING like the boots that we had requested. The cake looked deformed, melted, off-scale and sloppy. The staff did not even apologize after being told that the cake was unacceptable. The attitude at the time (an hour away from party time) was: take it or leave it.
We ended up buying sheet cakes at the eleventh hour from Safeway. A horrible disappointment.
When we attempted to contact the owner of the bakery for an explanation she refused to take calls and will ONLY communicate with us in writing. Shocking service.
After complaning further, we did recieve $90 in gift certificates. The cake was $250 dollars..and we had to throw it in the garbage.
Never do business with this bakery, they don't really want you to.
This report was posted on Ripoff Report on 06/16/2011 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kim-and-Ashlees-Cakes-Cookies/Regina-Saskatchewan-/Kim-and-Ashlees-Cakes-Cookies-Made-and-Atrocity-of-a-Cake-no-accountability-Regina-S-741503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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