It's important to give a little backstory on this, so here goes. We moved to Crystal Springs Terrace on the advice of our boss, who was also relocating there and had visited the complex. From the outside the complex is decent-looking and (we were told) average-priced for the area. A couple of days in, we realized that many of the apartments were infested with bats (BATS!), so tried to keep our screen closed. The carpet was grimy and I carefully detailed all the things wrong with the apartment on their form (which they promptly lost of course).
Now, we are educated professionals, so to be getting threats from an upstairs neighbor was considered odd. She literally was accusing us of smoking cigarettes (tobacco!) and at one point tried to break into our apartment in the middle of the night to get proof. Of us adults smoking cigarettes in a home where it was allowed. [continued below]....
..... That we were all asleep at the time did not matter to her or the manager. Crystal Springs' manager, Michael Hector, told us not to report it to the police and heavily implied that it would break out lease and "good luck" finding another place to live.
We spent months applying for other apartments, to no avail. There were plenty to be found, but mysteriously they would all deny us (despite our excellent rental history). Meanwhile, the manager was listing all of our payments as late, even though we would bring them in on time. He would suddenly stop accepting personal checks, then wouldn't take cashier's checks, then wanted a money order, then wanted a personal check again, then wanted a personal guarantee (what about our lease buddy?). When he asked for cash, we refused and decided to move out.
We just couldn't take it anymore. To top that, our boss caught the manager "relating" (ahem) to one of his employees and decided to leave. He got his security deposit back only after following up in-person daily for over two weeks.
So when we left, they did need to cart away two pieces of furniture (no big deal) and a few bags of trash (one bin, 200+ people, do the math). We made it very clear that we did not mind paying for this and he said it would be a couple hundred dollars. When the bill came (a month later), they charged out the wazoo for everything, added extra charges, and it came out to $400 on top of our $750 deposit.
I asked for the debt to be validated with receipts or invoices or anything to show they had paid, but they refused. I was steamed and knew that he had created this bill out of thin air, but just wanted to be done with it. We were all living in a Suite at a local hotel until we could find a new place to live. I had my check filled out and was ready to mail it when I got their "updated" invoice from Kimball Tirey St. John for $1200 (listed as "overdue" though we moved out less than a month before). It was illegal for Crystal Springs to farm out the debt in lieu of validating it, and I was sure to let them know that. KTSJ didn't care, and treated me like a criminal for not paying it instantly.
The new bill listed the carpets as being ZERO days old before replacement. Which means, literally, that they installed them, we ruined them same-day and they reinstalled them that day. Didn't happen by their own accounts. When we moved in, the carpets were toast and "about five years old" according to the manager's employees.
I've pointed this out to both parties several times now, and they do not care one iota that they are collecting an illegal debt. The paperwork was faked -- obviously!!! Everything is in even dollar amounts, all work is listed at $38 per hour, with no supplies listed. Line items come out to even hundreds. When's the last time YOU bought something that came out to $800 even? Never.