• Report: #1032916

Complaint Review: KinderCare Learning Center

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  • Submitted: Tue, November 18, 2008
  • Updated: Sat, November 22, 2008

  • Reported By:Gardnerville Nevada
KinderCare Learning Center
KinderCare Corporate 9945 Slater Ave., Fountain Valley, California U.S.A.

KinderCare Learning Center, KinderCare does not respect employee, parent nor children's rights Fountain Valley California

*UPDATE EX-employee responds: To whom it may concern

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Dear Cameo and others who have had bad experiences in KinderCare, My advice is this; I have been employed in the administrative field of Child Care for over 15 years, now retired, but ALL parents and employees MUST be made more aware of the "Parents Rights and Responsibiities" according to the California Dept. of Social Services Title 22.

A good Child Care Center will encourage parents to read this handout, which is required by law at time of enrollment, encourage parental involvement, openly allow the parents to drop in and/or inspect any part of the facility when their child is enrolled in Center and during business hours. They also have the right to observe any and all activities while their child is enrolled.

Yes, as a former preschool teacher I know it can be disruptive, but a good Director should allow for the time and use the visitations as opportunities to monitor teacher/child and parent/teacher/child interactions. There are many other rights parents/employees should be made aware of. They should ask the Center for the handout, read it, and don't hesitate to be your child's advocate. Who else will be?

I have unfortunately been personally affected by the KinderCare @ 9945 Slater Ave., Fountain Valley, CA. The "behind the scenes" Directors' decisions make a mockery out of Directorship. The Corporate policies are altered at whim. Scheduling is critical to running a good center, however, their scheduling continuously disrupts the classrooms, moving teachers, sometimes several times a day, interrupting learning, causing undue fear and anxiety when their structure is routinely changed. This is paramount and all GOOD Directors know this.

A Child needs structure and stability to feel secure. Teachers too, are disrupted, moving from one class to another at a moments' notice, trying in instantly familiarize themselves with the children and vice versa, which is very emotional and confusing for a young 1, 2, 3, or 4-5 year old. KinderCare is stripping the children of a proper days' learning and fun, as their motto says. They are cheating the parents, by taking their money, but not giving what has been promised.

The illnesses are exceedingly out of hand and again, the Directors' do not follow the policies as set forth by Corporate. Policies are only as good as the employees who enforce them. At KinderCare, they are applied incongrously to their policies. And to Title 22 Licensing Rqmnts.

Over ratio, under ratio, weakly enforced child well-check and illness policies, Directors ( I say Directors, plural, because they have managed to maintain a extreme high-turnover in employees and directors) coming and going, never encouraged nor monitored by Corporate to supervise the Directors' lack of involvement when ratios are low, very little positive feedback to employees, highly innappropriate comments made in front of subhordinates in front of other co-teachers or parents. The facility looks good from the outside, but inside is another story.

It is only because of the intrinsic devotion the teachers have to the children that the teachers stay, and the low pay and bennies, which are not quite what was promised. Parents, Employees, Call the California Dept. of Social Services! Keep documentation, take notes on ratios, dates, times, names, all occurences of concern and report, report, report.

Child Care Advocate
Garden Grove, Ca.

Child care advocate
Gardnerville, Nevada
U.S.A.

This report was posted on Ripoff Report on 11/18/2008 02:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/KinderCare-Learning-Center/Fountain-Valley-California-92708/KinderCare-Learning-Center-KinderCare-does-not-respect-employee-parent-nor-childrens-ri-1032916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

To whom it may concern

AUTHOR: Determined_dignitary - (U.S.A.)

I had been noting the ratios, times, dates, and all other important information for discussion with the director. The problem is they all lie. I tried to find out how i report anything to anybody on the internet but the information is impossible to find. When i asked about how to contact licensing and corporate i was put under supervision. I stop trying to report incidents and instead finding new ways to solve the issues at hand. When i started solving problems and uncovering more violations of standards and licensing practices i was fired. I wasnt even fired by the current director of the center but by the assistant director and her director cohort. They told me that the contact information was being updated for them and thats why i wasnt given it. LIES, They stated that the new handbook and information would coming out in a few weeks...ANOTHER LIE. They dont supply you with the numbers and correct information because they dont want you to know what they are doing. They are ABUSING children by putting classes together. The children are fighting, biting kicking, and scratching. Im sorry but two teachers can not watch a classroom licensed for 14 kids that has 24 and just the two teachers to watch them all. Not to mention the CSR states that they all have the same birthday>>>? WTF? I asked the parents the kids are TWO years old. They intentionally keep the teachers in the dark and without correct observation from the licensor and corporate offices it will not change. The licensors and corporate both come in there and see the classroom full of two year olds with only 2 teachers and they just ignore it. CHECK THE DAMN ROSTER AND LOOK AT THE RATIOS!!!!!!! No wonder every teacher quits. Nobody can help those that cant help themselves, but it takes a whole village to raise a child and we can help each other.
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