- Report: #428708
Report - Rebuttal - Arbitrate
Complaint Review: Kinetico Quality Water Systems , Archie Thomas
Kinetico Quality Water Systems , Archie Thomas106 Pennsylvania Ave Hamilton, Montana U.S.A.
Kinetico Quality Water Systems , Archie Thomas Can you afford this water?? Hamilton Montana
*REBUTTAL Owner of company: System failed 3 years after install due to well produced silts not present when system designed
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After a year, I began having pressure problems with my water and finally (on a weekend) I lost pressure completely. I put the system into "bypass" and called Kinetico and they promptly sent out their local guy> He showed up on Monday (with no one around) and performed some tasks and got my water working again but completely blindsided me with an over $400 bill. I called and complained and they adjusted a little of the charges but the matter quickly dissolved because they were not going to budge on the expense of coming up to my house to "fix' this problem..
Almost a year to the day later, the same problem developed and here they came (again with no one home) and performed their little task and promptly left an 0ver $500 charge. I complained to their corporate through e-mail and they forwarded this to the local guy (Archie Thomas) and he just described the problem with the type of water I have along with the soil around the well would constantly be a problem with their system and that $40 a month for maintenance was a pretty good deal. I have since pulled this $2400 system that I bought out-right and replaced it with a culligan system. Kinetico refused to budge on permanent fix solution.
This report was posted on Ripoff Report on 02/26/2009 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kinetico-Quality-Water-Systems-Archie-Thomas/Hamilton-Montana-59840/Kinetico-Quality-Water-Systems-Archie-Thomas-Can-you-afford-this-water-Hamilton-Montan-428708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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