• Report: #996455

Complaint Review: Kinetico Water Systems

  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 14, 2013

  • Reported By: Bernadette Cieslak — Hamilton Ohio United States of America
Kinetico Water Systems
1882 South Tamiami Trail venice, Florida United States of America

Kinetico Water Systems charges for service plan but does not service systems venice, Florida

*UPDATE Employee: Response from Kinetico Water Systems of SWFL

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18 month ago Kinetico installed a RO water treatment system within

our pump house (shed). 

We have experienced problems with our water heater due to the high levels of sulfur

gas building up with in the shed, housing the RO system that was installed by

Kinetico. Our plumber informed us that this gas is damaging and shortening the

life and performance of every metal component (water heater, RO system, Copper

pipes, Electrical Breaker box, etc.) within the shed. 17 months ago at the time

of installation, your employees and representatives did on inform me of any

concerns with the installation of the RO system within the shed. In a

conversation with Christine (office manager in Vinice, FL) this December I asked

her about the placement of the RO system within the shed. She informed me that

there have been meetings concerning this issue. I have not been informed of any

problem until I addressed it. I feel that Kinetico is responsible to correct

this problem and responsible for any damage to the metal components within the

shed. The last time of service was 9/20/12 marked on the system which is well beyond the 56-days of treatment. I feel that Kinetico should credit me two months the; for breaking service

contract.I feel that Kinetico is using a bait and switch tactic on the

contract for the System Maintenance of $65.00 a month, which will remain

unchanged for 5, 10, 20 years. provided that the contract does not go into

delinquency. Now they have increased the contract to $117.00 for the same


I am very upset to hear that my system has not be getting serviced and checked

because of a locked gate. This is the first I have heard of any problem. Your

company had no problem taking my year payment in advance and sending bills when

balances are due. The only time that shows the system was checked was in

September. This is the service sticker that was placed on the system by your

company. At the end of the week I will be having another company come and

evaluate the system and begin servicing it. I will be holding Kinetico

responsible for my extra cost than what Kinetico has agree to in a contract. I

have already filed complains with the Attorney General and BBB of West Florida.

I am also filing complaints with Federal Trades Commission and Kinetico Corp.


This report was posted on Ripoff Report on 01/14/2013 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kinetico-Water-Systems/venice-Florida-/Kinetico-Water-Systems-charges-for-service-plan-but-does-not-service-systems-venice-Flor-996455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response from Kinetico Water Systems of SWFL

AUTHOR: Kinetico Water Systems of SWFL - ()

On July 12, 2011, Kinetico Water Systems of SWFL replaced components of an existing Whole House Reverse Osmosis water treatment system within the customer's existing pump house or shed.  

The customer was on our maintenance program which includes the maintenance of the equipment to provide quality water for the whole house.  Our maintenance agreement covers after hour and weekend emergency no water calls, as well as any maintenance to the equipment on an as needed basis.  

What needs to be done to the equipment is determined by diagnostic checking of the equipment every 56 days which is recorded on the customer's account. The interval of diagnostic testing is solely up to Kinetico Water Systems of SWFL.

A monthly rate is billed for the maintenance agreement of the Whole House Reverse Osmosis water treatment system.  A contract is signed by both parties that the maintenance will be done at a set rate for 1 year.  This customer's rate had stayed the same for 17 months.  The rate was increased on the 18th month.

All of our customer's which are on this agreement plan can pay for service on a month to month basis or pay 12 months in advance and get the 13 month free.  

Weekly service meetings are held to discuss all customers on our maintenance program.


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