Kinetico Water Systems charges for service plan but does not service systems venice, Florida

18 month ago Kinetico installed a RO water treatment system within

our pump house (shed). 



We have experienced problems with our water heater due to the high levels of sulfur

gas building up with in the shed, housing the RO system that was installed by

Kinetico. Our plumber informed us that this gas is damaging and shortening the

life and performance of every metal component (water heater, RO system, Copper

pipes, Electrical Breaker box, etc.) within the shed. 17 months ago at the time

of installation, your employees and representatives did on inform me of any

concerns with the installation of the RO system within the shed. In a

conversation with Christine (office manager in Vinice, FL) this December I asked

her about the placement of the RO system within the shed. She informed me that

there have been meetings concerning this issue. I have not been informed of any

problem until I addressed it. I feel that Kinetico is responsible to correct

this problem and responsible for any damage to the metal components within the

shed. The last time of service was 9/20/12 marked on the system which is well beyond the 56-days of treatment. I feel that Kinetico should credit me two months the; for breaking service

contract.I feel that Kinetico is using a bait and switch tactic on the

contract for the System Maintenance of $65.00 a month, which will remain

unchanged for 5, 10, 20 years. provided that the contract does not go into

delinquency. Now they have increased the contract to $117.00 for the same

service.

I am very upset to hear that my system has not be getting serviced and checked

because of a locked gate. This is the first I have heard of any problem. Your

company had no problem taking my year payment in advance and sending bills when

balances are due. The only time that shows the system was checked was in

September. This is the service sticker that was placed on the system by your

company. At the end of the week I will be having another company come and

evaluate the system and begin servicing it. I will be holding Kinetico

responsible for my extra cost than what Kinetico has agree to in a contract. I

have already filed complains with the Attorney General and BBB of West Florida.

I am also filing complaints with Federal Trades Commission and Kinetico Corp.

Offices.