• Report: #645603

Complaint Review: Kinetix Health Club Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Kinetix Health Club here to help you with your goals, whether it is to lose weight, tone up or improve health, Kinetix Health Club is here for you. Kinetix Health Club has many locations that will make the convenience of working out a reality. Kinetix Health Club offers many classes, personal training, cardio and strength equipment

  • Submitted: Wed, September 29, 2010
  • Updated: Thu, September 01, 2016

  • Reported By: Fed Up! — Forsyth Georgia USA
Kinetix Health Club Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Kinetix Health Club here to help you with your goals, whether it is to lose weight, tone up or improve health, Kinetix Health Club is here for you. Kinetix Health Club has many locations that will make the convenience of working out a reality. Kinetix Health Club offers many classes, personal training, cardio and strength equipment
1645 East Highway 193, Suite 100 Layton, Utah United States of America

Kinetix Health Club Verified TRUSTED Business REVIEW: Kinetix Health Club wants every customer to be 100% satisfied and are willing to do everything in their power to ensure that.
*UPDATE: Kinetix Health Club pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy Program, Kinetix Health Club recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Kinetix Health Club for its full commitment to quality customer service.

Ripoff Report's discussions with Kinetix Health Club have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Kinetix Health Club listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Kinetix Health Club's owner, Mark Cullars, had made it clear that his number one goal is to provide the best experience possible. [continued below]....
..... He believes in investing in peoples/employees and the company will grow as a community.

One of the things Ripoff Report learned in the course of its review is that typical feedback from customer is as follows, "Kinetix Health Club is so much more then a gym, they treat every member like family. They take customer service to a new level"

Kinetic Health Club is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Eric Salemi and Mark Cullars during an onsite inspection held by a third party verification company with no biases towards Kinetix Health Club.

Kinetix Health Club is dedicated to providing their customers with the appropriate tools and resources to achieve their fitness goals. They do this by providing affordable memberships, classes, and high quality fitness equipment. Eric Salemi stated the following about his company, "as a whole, the goal behind this vision is to become an active part of the community." This is an important aspect of their vision, "so that way we keep our members happy and keep them coming back. Being that we're in a majority of small towns, lot of it's gonna be word-of-mouth, so a happy customer, one that can stay here is our best route."

Kinetix Health Club acquires leads primarily through word-of-mouth, "a happy customer referring one of their friends to come in here and try it out with them." From there potential customers are offered a 21 day experience, "when you're most likely to actually build a foundation. So we try to guide them through their first 21 days, get them a good foundation to go upon, and then from there, they can take it on their own a little bit." Mark Cullars went on to further explain that Kinetix Health Club will do an assessment of the potential client to see what services will best suits their needs. Mr. Cullars stated, "that’s kind of the sales and service part of it. To build up a positive experience, give the customer what they want, what they need, to not bore them with something they’re not excited about. I’m a weight training guy, and you put me in the aerobics room, I might quit after three days."



CUSTOMER CARE & COMPLAINT RESOLUTION – KINETIX HEALTH CLUB

During the onsite interview Mr. Salemi and Mr. Cullars was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Salemi expressed, "I think the most common one, is if a customer is unable to use the gym. Whether it be for an injury or health, or just a family situation. That’s the probably the most common issue people have is that they’re unable to use the time and do not want to pay for the time. I wouldn’t say that’s super common, but that would probably be the one complaint I can think of where people are unhappy with Kinetix." In order to remedy situations like this, "we offer all customers free policies, where even if you’re saying you’re gonna go out of town, if you pay for your membership in full or monthly, we put it on a freeze, until you call and tell us you’re back. That way, you don’t pay for that time or it doesn't go against the time you’ve already paid."



When asked to comment on complaints posted on Ripoff Report's website Mr. Salemi stated that all comments made were made by an ex-employee who made false statements about their company. In order to further assure future and current clients Kinetix Health Club is accredited with the Better Business Bureau. Additionally, they have five star ratings with Google, Yelp, and have been voted best gym and health club in Macon, GA.

Kinetix Health Club is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we want every customer, whether they stay with us long term, or whether they’re with us short term to have a good experience. So being part of Ripoff Report’s corporate advocacy program, it gives us a chance to talk to those people, and find out the issues we may need to address."



KINETIX HEALTH CLUB STATEMENTS FROM THE TRAINING MANAGER – CEDRIC LEWIS

" Being raised in a small town I have learned how important it is to work together for the community's benefit and that is my number goal every day I show up for work.

"We have a state of the art training program that is guarenteed to help everyone reach their goals.

Kinetix Health Club 's team is confident and prepared to to accommodate any needs of the customer.s Kinetix Health Club takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Kinetix Health Club truly cares about their employees. Mr. Cullars has always made a point to encourage me and put me in a position where i can grow."

Ripoff Report was pleased to learn that Kinetix Health Club 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM KINETIX HEALTH CLUB

Kinetix Health Club recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Kinetix Health Club has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mark Cullars, Ripoff Report is convinced that Kinetix Health Club is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Kinetix Health Club meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.



Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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National Fitness Kinetix Health Club Layton, Utah

My wife had an individual membership with Kinetix Health Club. She talked me into joining and so we had a couples membership; however National Fitness (the parent company) continued to bill my AMEX card for the individual membership, as well as the couples membership. When we called the gym we were told that we had to contact the parent company, National Fitness, who in turn told us we had to speak with the manager at the gym, who refused to even take our phone calls.

After 2 months of this I called American Express and told them to stop paying them, then National Fitness stopped jerking us around (or so we thought) and acknowledged that they had been over charging us.

By this time we wanted nothing more to do with Kinetix Health Club so we canceled our memberships. We were told that in order to cancel we would have to send them proof that we moved or died and that because we had been over charged, we would not be required to pay a penalty for breaking the contract. So we moved and sent them proof.

Now 3 months later, I get a bill from National Fitness's Collection Agency (yes they own a collection agency as well as a health club) for non-payment. The letter says nothing about a cancellation fee, though we were told there would be no cancellation fee, it simply says for non-payment. However, when I called I was told that they have no record of over charging me or of ever having told me that there would be no cancellation fee. Convenient, as the recording plainly states that "your call may be recorded for quality purposes."

They did a credit check, they know I have excellent credit and now they are trying to extort money out of me because they think I'll pay them $152.20 to avoid them reporting me to the credit reporting agencies. I have excellent credit because I pay what I owe and I pay it on time, not because I cave and cower to corporate bullies who think they can extort money out of me.


This report was posted on Ripoff Report on 09/29/2010 07:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kinetix-Health-Club-Verified-TRUSTED-Business-Ripoff-Report-Verified-businesses-you-can-trust-Kinetix-Health-Club-here-to-help-you-with-your-goals-whether-it-is-to-lose-weight-tone-up-or-improve-health-Kinetix-Health-Club-is-here-for-you-Kinetix-Health-Club-has-many-locations-that-will-make-the-convenience-of-working-out-a-reality-Kinetix-Health-Club-offers-many-classes-personal-training-cardio-and-strength-equipment/Layton-Utah-84040/National-Fitness-Kinetix-Health-Club-Layton-Utah-645603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Kinetix Health Club Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Kinetix Health Club here to help you with your goals, whether it is to lose weight, tone up or improve health, Kinetix Health Club is here for you. Kinetix Health Club has many locations that will make the convenience of working out a reality. Kinetix Health Club offers many classes, personal training, cardio and strength equipment

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