- Report: #887744
Report - Rebuttal - Arbitrate
Complaint Review: Kinkos / Fedex
Kinkos / Fedex6479 S Virginia St Reno, Nevada United States of America
Kinkos / Fedex LapNet auto installs and is let on my work Laptop. Problematic! Reno, Nevada
*Consumer Comment: Hmm...
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I called national support and they had never even heard of "LapNet"!!! when I told him Kinkos has used it for years, support said (and I kid you not) "We and Fedex not Kinkos". Unbelieveable!! I finally got him to admit that since they merged they are the same company. What a responsibility dump!
Then he said I had to call the actual store. I spoke directly to the manager who said I had to come in because it requires a CD to uninstall!!! Whoa! I live 2 hours travel time away and now I have to go in to get rid of this thing.
This is the type of unbelievable poor customer service that causes me to never go in that store again! Also who was the IT idiot that designed and coded such a piece of junk that causes such pain in the butt? I am surprised they they do not get sued over this.
This report was posted on Ripoff Report on 05/24/2012 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kinkos-Fedex/Reno-Nevada-89511/Kinkos-Fedex-LapNet-auto-installs-and-is-let-on-my-work-Laptop-Problematic-Reno-Nev-887744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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