- Report: #471684
Report - Rebuttal - Arbitrate
Complaint Review: Kirby Co Of Minnesota
Kirby Co Of Minnesota100 E Walnut St Mankato, Minnesota U.S.A.
Kirby Vacuum Kirby Co Of Minnesota Cleaned my carpet which was perfect shape and now has large stained area Mankato Minnesota
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The independent Kirby distributor visited you and advised you of his findings. If you have any further questions, you need to directly speak with him.
The carpet is ten years old; experienced normal wear and tear and the areas affected were a high traffic area. The areas would also have deep dirt which may have been brought to the surface when the deep cleaning was
performed. This is called "wicking".
Wicking occurs when a staining agent gets deep down into the base of the carpet. When you clean any area initially from the carpet, you remove only the affected area from the top of the fibers, leaving a portion of the dirt deep in the fibers.
In other words, the carpet will look clean for a couple of days, then the high traffic and dirt will re-appear. This is a common occurrence.
The Kirby Company, since not involved with the retail sales and/or the demonstrations of the unit, cannot take responsibility for the present condition of your carpet. If you have comments regarding the application,
we suggest you contact Mr. Jesse Holicky 507-625-6546.
Customer Relations Senior Specialist
Come on give me a break there was nothing wrong with our carpet until after they shampooed it. All I ask for is that it get cleaned right?
This report was posted on Ripoff Report on 07/20/2009 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kirby-Co-Of-Minnesota/Mankato-Minnesota-56001/Kirby-Vacuum-Kirby-Co-Of-Minnesota-Cleaned-my-carpet-which-was-perfect-shape-and-now-has-l-471684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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