• Report: #1165883

Complaint Review: Kitchen Aid

  • Submitted: Tue, July 29, 2014
  • Updated: Tue, July 29, 2014

  • Reported By: Susanh — Richardson Texas
Kitchen Aid
Internet USA

Kitchen Aid Kitchen Aid products are not built to last and the company won't respond Internet

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I am beyond frustrated and very disappointed with the workmanship and the quality of your products.  If I had any idea that the quality was so poor I would have never bought units with a life expectancy of 5 years or less, unfortunately I have had 2 units and they did not last.  Since 2011 I have spent $1700 on Kitchen Aid Microwaves and that does not include the numerous repairs and additional $400 on repairs. Last night we had to pull out a 10 year old GE counter microwave that has been sitting in the attic and was purchased for my daughter when she went off to college and only cost $125 and guess what it worked perfectly, while my high-dollar Kitchen Aid appliances are failing.

In 2006 I purchased the following kitchen aid major appliances from Sears: 

 

KitchenAID Electric Cooktop  - Sears Item #02223363000 Mfr model# KECC508RPS

KitchenAid Electric Single Oven - Sears Item#02228453000 Mfr. Model# KEBC107KSS

KitchenAid Microwave - Sears Item#02275793000 Mfr. Model# KHHS179LSS

KitchenAid Dishwasher - Sears Item# 02219513000 Mfr. Model#Mfr. Model# KUDS03FSSS,

KitchenAid Refrigerator - Model#KSCS25FSS GREAT INDOORs Model # 046 2703 25

 

May 2011 - First item to fail was the KitchenAid Microwave (Mfr. Model# KHHS179LSS) in 2010 the handle fell off and had to be replaced at my expense.  In 2011; the microwave stopped working. Microwave was 5 years old convection features had never been used.  A&E Factory repair recommended after the service call at my expense that it would be cheaper to purchase a new unit. The cost to fix the existing unit was going to be higher than buying a new unit and repairs were only guaranteed for a limited time.   Microwave cost well over $1500. 

 

May 2011 – Kitchen Aid:  KHMS2050S  was told by the sales person that if I chose another vendor such as GE; the stainless  steel would not match the rest of appliances in my kitchen.  Reluctantly,  I purchased another Kitchen Aid appliance.

 

June 2013 -  Kitchen Aid:  KHMS2050S  stopped working because support piece on the unit was defective and broke.  Again told by Kitchen Aid customer service that the unit was out of warranty and that repair would be at my expense.  I even sent in pictures to the Kitchen Aid Customer Service team, who responded that they could not determine if the unit was defective. AE Factory repair came and said the unit was defective.  The unit was repaired at my expense.

 

April 2013 - KitchenAid Refrigerator - Model#KSCS25FSS – Motor on the ice make failed and had to be replaced.  I have a 20 year old GE refrigerator that has only required one repair in 20 years and cost $900 when purchased.

 

April 2014 - KitchenAid Electric Single Oven – Use the self-cleaning mode on the oven and the oven will no longer heat up.  Control Panel had the following error codes:  F5, E5.  Per the instructions on the web I tried resetting the power; oven still does not work.  Sears/AE factory repairman has estimated $300 $500 repair.  Further research on this issue is that it is COMMON in all Kitchen AID / Whirlpool Ovens.  Numerous customers had this issue as documented all over the internet. The issue will keep occurring if you use the self-cleaning feature once repaired.  Whirlpool/Kitchen Aid will not acknowledge that is a known issue and will not repair or replace the oven. 

 

July 2014 – Kitchen Aid: KHMS2050S no longer will heat or cook food. The unit appears to be working normally but food does not re-heat. 

 

It is really sad that when talking to repair technician to confirm the time frame of my appointment; when I stated the issue it appeared to a very common and known issue. 

 

I spent over 20k on these appliances.  To pay over 2k for oven that you cannot use the self-cleaning function because the unit will overheat and cause major internal issues is a serious quality defect; in addition this is also a safety issue.  The fact that this company refuses to acknowledge, address or fix the issues is really concerning.  I will continue to blast Kitchen Aid appliances on every social media, blog that I can find.  I really disappointed in the quality of the products and that your company will not stand behind this obvious product defect. It is really shame that I am looking to replace these items. 

 

 

 


This report was posted on Ripoff Report on 07/29/2014 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kitchen-Aid/internet/Kitchen-Aid-Kitchen-Aid-products-are-not-built-to-last-and-the-company-wont-respond-Inte-1165883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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