- Report: #1062863
Report - Rebuttal - Arbitrate
Complaint Review: Kitson Paddleboards
Kitson PaddleboardsPOB 14307 Olympia, Washington USA
Kitson Paddleboards AKA Mike Kitson, Travis Dodge Scam Artists, Fraudulent Warranty, Ripping Off Customers Olympia Washington
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This report is regarding Kitson Boards and Mike Kitson. After purchasing a paddle board and receiving a damaged item, Mike Kitson was notified of a construction defect in the paddle board he sold. The defect caused water to enter into the board, which led to the entire board delaminating. The board was sold with a 2-year warranty.
Contact to Mike Kitson resulted in no response. After contacting other members of the company, a response was finally received. The original response included the claim that the company would find a way to have the paddle board shipped back to them. Three weeks passed without any further response. After additional contact, Mike Kitson refused to acknowledge the defect in their product and accused the customer of abusing the product, so he could deny the warranty claim.
Kitson Boards does not stand behind their warranty. Their surfboards & paddleboards typically retail for over $1,000 dollars, and the claims made on their website regarding the quality, construction and durability are completely false. [continued below]....
This report was posted on Ripoff Report on 06/28/2013 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kitson-Paddleboards/Olympia-Washington-98511/Kitson-Paddleboards-AKA-Mike-Kitson-Travis-Dodge-Scam-Artists-Fraudulent-Warranty-Ripp-1062863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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