Stay away from this company advertising on TV advertising as Kitty Carousel it has now changed the advertisement name to Cat's Meow. I'm surely have changed their name because my Norton 360 Virus Protection will not let me go on the old site. Norton 360 is showing that this connection is untrusted there is a problem with connection security. So not only are they a rip-off but they could also be a problem with a virus or Malware. Same company same rip-off possibly same Virus or malware!!!!
When you go online the first thing they do is have you put in all your credit card information I should have thought something was fishy then. Once they have that they have you order. They offer buy one get one free if you pay shipping and handling on the second item. They offer extras to be added onto this toy. Once they get all the information for your order they do not give you a total until after you put your order in. [continued below]....
..... I ordered 2 of this toy that approximately came to $35.97. They doubled the order I did not include the extras.
After i was finished the total bill came to $117.50. When I tried to call the dispute line the lines were busy they could not put me through I tried this number almost 20 times at all hours of the day. I emailed the company several times and they always bounce back as being undeliverable. Once the item arrived I called and after being on hold for almost 30 minutes they told me I could return the items and they would give me $15.98 back. Their shipping and handling total came to $31.97.
So I would have to I would have to pay postage to return the items and I would only receive half of the postage and handling this does not include the $40.00 charged for the items. They really know how to play this scam because they do not give you a receipt until the end when they have doubled your order and have overcharged. I went to my credit card company and they said they were be a problem because I did not have receipt for my initial purchase which was more than half of what they charge me. Now I have to write a letter to my credit card company to have these charge taken off. Stay away or you will be a victim too.