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  • Report: #269889

Complaint Review: Kiwi Services - Kiwi Carpet Cleaning

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  • Submitted: Thu, August 23, 2007
  • Updated: Sat, October 20, 2007

  • Reported By:Dallas Texas
Kiwi Services - Kiwi Carpet Cleaning
3230 Commander Dr. ' Carrollton, Texas U.S.A.

Kiwi Services - Kiwi Carpet Cleaning Do not use Kiwi! They will take your money and run without batting an eye!!! Carrollton Texas

*Consumer Comment: If the hair is green, It's mold! HA! HA! HA! HA! HA! HA!

*UPDATE EX-employee responds: A little advice

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8/24/07

KIWI has the worst service and customer care I have ever had to deal with!!! Do Not Use KIWI!!!! They do not take care of their customers; they only take care of their pocketbook!!! I had an air duct job scheduled on July 3rd and after the first crew did not clean the air ducts properly, they scheduled a redo the last week of July, which the technician did not show up because they went to the WRONG ADDRESS!!! It doesn't stop there. A third technician was scheduled the first week of August, but he did nothing but stand around and talk! He supposedly measured the air vent for the $100 air filter that I ordered and never received! But he did not measure correctly. We are now to the fourth technician who told me that the reason I was still having mounds of dust after an over $300 faulty air duct cleaning was because the first technicians never completed the job. On top of that when he went to place the $100 air filter in it was the WRONG SIZE!!! Yet again the technician had to go to the main office to get another air filter! After the AWFUL experience I had with this company DO NOT USE KIWI!!! The customer care 'manager' (who at this time will remain nameless because I have a back bone) promised that a refund would be given to me for the air filter, being that that was Kiwi's fault. Now, she has changed her mind and has decided that customer satisfaction and business ethics mean nothing to KIWI!!!! This company is awful all around!!! DO NOT USE KIWI!!!!

Shelley
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 08/23/2007 10:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kiwi-Services-Kiwi-Carpet-Cleaning/Carrollton-Texas-75006/Kiwi-Services-Kiwi-Carpet-Cleaning-Do-not-use-Kiwi-They-will-take-your-money-and-run-wi-269889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

If the hair is green, It's mold! HA! HA! HA! HA! HA! HA!

AUTHOR: Roger - (U.S.A.)

IICRC? NADCA? HA! HA! HA! HA! HA! Thanks for the post! Again I've proved my point. I'm celebrating my 31st year, and the industry is a joke! I wished I could be like one of those organisations that hand out certifications, while collecting money from the bottom feeders, Yes, some are good, but what can I say about the rest?
HA! HA! HA! HA! HA! COUGH! COUGH! GAG! GAG! I clean things they can't pronounce! HA! HA! HA! HA! HA! It"s time for a industry remediation! HA! HA! HA! HA!
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#2 UPDATE EX-employee responds

A little advice

AUTHOR: Ron - (U.S.A.)

I used to do subcontrator work for Kiwi (Kiwi subcontrats all thire work they don't have employes) Even though Kiwi advertise duct cleaning they don't do real duct cleaning. They are not certifed by the National Air Duct Cleaning Assotiation. (NADCA) All they do is use a shop vac with a hose and vacum out the ducts then the spry emzines in the ducts to help kill some types of mold.( something you can do yourself by buying a 100.00 shop vac and a 20.00 extention) This process dosn't completly clean the duct nor will it remove any mold. If you are serious about getting your ducks cleaned look for someone who is NADCA certified. Don't buy the snake oil.

As far as Kiwi in general you right,. STAY AWAY FROM THEM!! They don't know how to clean carpet, ducts or upolstery. They take anyone off the street have the go get a DBD ( Doing Bussiness As ) give the a two day class, rent them some equipment and chemicals then send them to your home to work on your expensive carpet. These guys don't get much for their work. Usely around 20.00 to 30.00 per job. This is why they come in and try to sell you a lot of extra stuff and if you don't buy they rush through the job so they can get to the next one.

Take the time to read through this site and see all the customer complants about customer service but belive me this nothing compared to what I saw the three months I did work for them. I can still recall getting nasty calls from them because I wasn't doing enough "add ons" ( thats what they call it when you stick the customer with extra charges ) and not doing the jobs fast enough. They would send me text messages saying " If your not adding on get in and get out let us worry about how it looks"

I have worked in the bussniess for six years and knew what I was doing ( I am the first to omit that I still have a lot to learn ) But I couldn't stomch the way they were asking me to treat the customer. I wish all the customers would get a class action law suite against them.
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