- Report: #117612
Report - Rebuttal - Arbitrate
Complaint Review: Kiwi Services
Kiwi Services3230 Commander Carrollton, Texas 75006, Texas U.S.A.
Kiwi Services ripoff Carrollton, Texas
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My carpet after Kiwi Cleaning Services "cleaned" it! i.e. smeared the dirt around
I complained and said I wanted my money back. And of course their warranty only says they will come back and clean it again. But you know what - when you've seen the mess they made - you definitely don't want them to come back and do it again. If a dog bit you - would you stick out your hand and let him bite you again?
I was told my warranty was compromised since I went out - rented a steam cleaner and cleaned it myself as on a Saturday night I did not feel I could move my furniture back on the carpet when it was so dirty. And getting my money back was out of the question. A customer service person would call me. He didn't. I called them back. Then management would call me. They didn't. I can imagine all the people who just gave up trying to deal with Kiwi's customer service. Obviously works for them. But you know what...just giving unsatisfied customers their well-deserved money back might end up costing less than it would cost in bad publicity.
If I could just help one person NOT to make the same mistake I did by hiring Kiwi - I would be happy.
Hope they'll add my pictures to this so people can see the carpet after they cleaned it...and the dirty water I obtained from the steam cleaner I had to rent immediately after they cleaned it.
Texas City, Texas
This report was posted on Ripoff Report on 11/13/2004 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kiwi-Services/Carrollton-Texas-75006-Texas-75006/Kiwi-Services-ripoff-Carrollton-Texas-117612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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