- Report: #395637
Report - Rebuttal - Arbitrate
Complaint Review: Kiwi Services
Kiwi Services3230 Commander Drive Carrollton, Texas U.S.A.
Kiwi Services Show Me The Money!!! Carrollton Texas
A businesses first
line of defense on
If your business
willing to make a
Click here now..
When you call Kiwi, here are a few questions I suggest that you should ask:
How long has the subcontractor been working for them?
What kind of certification does the subcontractor have?
Has he passed a background and drug test?
How often do they hire subcontractors/technicians?
I'm a ex-subcontractor of Kiwi Services and feel that it's very important that I share with you what I've experienced with this company.
The requirements to be a subcontractor for Kiwi are:
You must be able to carry 75 pounds up a flight of stairs, have a truck, van or suv, and pass a background check, however, they don't do drug testing!!!!
Kiwi's training procedures:
The subcontractor is trained for only 4 days; unpaid.
2 of these days are spent in a classroom learning how to fill out paperwork, then the other 2 days are spent out in the field.
When I was a subcontractor for Kiwi, I trained approximately 80 people and I'm not the only one that trained....that's a huge turn-over.
When I was first hired with Kiwi, within 1 month, I was considered a senior technician with very little training. Customers often request a senior technician, which honestly means nothing. Kiwi will send out any technician, even if they have very little experience.
I've also been put in really bad situations, for example: When I've trained new techs, I would later find out that some of them were ex-cons but Kiwi still allowed them into a customers home, not to mention what risk they put me in.
Show me the money!!!
The reason Kiwi has subcontractors working for them is because they don't have to pay taxes, insurance or social security.
So how does a subcontractor get paid???
A percentage and add-ons. If a technician/subcontractor doesn't add-on constantly, they are terminated. A weekly "add-on" contest was held to encourage the techs to sale anything and everything to customers, even if the customers didn't need the additional service(s).
The manager and dispatcher bonuses are all dependent on add-ons so once again, this is top priority with Kiwi.
Kiwi doesn't have a set price with add-ons. One of the supervisors who is also a trainer quotes often, "If a customer is willing to pay for it, the price isn't too high."
Show me the quality!!!
Ask Kiwi what a Q&A is!
Q&A= Quality Assurance
This means that if a subcontractor/technician is working on a home or business and they damage or break something or they don't clean properly, someone goes to your home to address this problem.
I was picked for this misfortunate/miserable job. A big portion of my time was spent trying to make the customers happy after a tech had provided a service and end up damaging something or not doing the service correctly.
When talking to the customers, it's a very long drawn-out process when it comes to getting a problem resolved when damage etc has taken place from a technician.
Kiwi's carpet cleaning method is good like other carpet cleaning companies. But the bottom line for Kiwi is money over experience.
I would put my money on another company due to Kiwi's lack of experience.
I'm very relieved to no longer be affiliated with Kiwi Services.
Thank you for reading this and hopefully what I've shared with you has opened your eyes and you'll think twice before making any appointments or going to work for Kiwi.
This report was posted on Ripoff Report on 11/27/2008 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kiwi-Services/Carrollton-Texas-75006/Kiwi-Services-Show-Me-The-Money-Carrollton-Texas-395637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.
- Business's (11)
- Lawyers and Law Firms (5312)
- Administrative Law (11)
- Admiralty & Maritime Law (27)
- Agricultural Law (2)
- Alternative Dispute Resolution (10)
- Antitrust & Trade Regulation (1)
- Appellate Practice (72)
- Aviation & Aerospace (11)
- Banking Law (90)
- Bankruptcy (380)
- Business Law (232)
- Civil Rights (55)
- Class Actions (30)
- Commercial Law (13)
- Communications Law (1)
- Constitutional Law (1)
- Construction Law (83)
- Contracts (7)
- Corporate Law (75)
- Criminal Law (668)
- Debtor & Creditor (51)
- Education Law (14)
- Elder Law (77)
- ElectionCampaign & Political (0)
- Eminent Domain (5)
- Employee Benefits (7)
- Energy (0)
- Entertainment & Sports (17)
- Environmental Law (43)
- Family Law (13)
- Finance (0)
- Government (14)
- Government Contracts (2)
- Health Care (1)
- Immigration (482)
- Indians & Native Populations (1)
- Insurance (90)
- Intellectual Property (526)
- International Law (33)
- International Trade (0)
- Internet Law (7)
- Investments (1)
- Labor & Employment (12)
- Legal Malpractice (92)
- Litigation (20)
- Media Law (1)
- Medical Malpractice (13)
- Mergers & Acquisitions (0)
- Military Law (5)
- Natural Resources (10)
- Occupational Safety & Health (0)
- Personal Injury (842)
- Products Liability (21)
- Professional Liability (0)
- Real Estate (361)
- Securities (169)
- Taxation (142)
- Technology & Science (0)
- Toxic Torts (0)
- Transportation (2)
- Trusts & Estates (368)
- White Collar Crime (1)
- Wills & Probate (7)
- Workers Compensation (242)
- Zoning, Planning & Land Use (10)
- Legal Services (32)
- Arbitrators/Mediators (7)
- Automotive Expert Witnesses (0)
- Bail Bonds (0)
- Court Reporters (1)
- Electronic Data Discovery (1)
- Expert Witnesses (1)
- Forensic Experts (1)
- Jury Selection (0)
- Legal Assistants (8)
- Legal Speakers (2)
- Litigation Support (2)
- Medical Expert Witnesses (1)
- Other (14)
- Paralegal (5)
- Private Investigators (6)
- Process Servers (7)
- Translators/Interpreters (0)
- Miscellaneous Business Services (19)