- Report: #995904
Report - Rebuttal - Arbitrate
Complaint Review: Kixeye
Kixeye333 Bush Street, 19th Floor San Francisco, California United States of America
Kixeye Taking Money When Banning Account San Francisco, California
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"I have reviewed the ban issued to your account and it has been determined to be correct. We are not able to reveal how we detect cheating, as that would just let the people who develop these cheats know how our security works and how to avoid it. We have firm evidence, though, that your account has been engaged in cheating. Please note that you are responsible for what happens on your account - if you choose to share your account information with another player and that other player cheats on your account, the account will still be suspended." i sent in another email reply stating i am confused because I have never cheated and it's unfair that you will not reveal the proof. I have sent so many tickets in about this ban and also requested for my money back they are stealing. All i get back is we are not unbanning your account unless you give us what was used for the cheat or As we have determined that we will not be reopening this account, we must consider this matter closed, and will no longer be able to respond to support tickets about this account.
This messed up for an unaware player to have happen by Kixeye and for that much money being taken away by the Kixeye company. I have furthered my research on this and come to find out there is Law's in California that goes against things like this happening to customers. they also have a bad rating on the BBB page too and a lot of complaints against them.
Ultimately, it really doesnt matter how or why you were banned or suspended. The point is that you as a consumer have buyer protections in the state of California where Kixeye resides, even if you live outside of California, these laws apply to you. You also have either Credit Card protection or PayPal Buyer Protection or if you used your Credit Card through PayPal, you have both. But it gets better, because you also have certain rights for internet virtual purchases, and groups like the BBB and the Electronic Frontier Foundation to assist you.What most Kixeye users do not realize, is that Kixeye is making you a guarantee to provide certain assumed services upon your purchase of their in-game gold coins. This assumption of purchase is based solely on your belief that you will benefit from the purchases made within the game over the normal lifetime that the game exist.When Kixeye forfeits your account, you lose what you purchased. Likewise, you also lose any unspent money (gold coins purchased). Not only are you losing what you invested, you are also having what you havent spent yet stolen from you. Essentially, they are taking your money and giving you nothing in return. Its like a bank keeping your money when they initiate the closure of your bank account.Fortunately, you have rights as a consumer and the law is in your favor as a buyer.
MAIN OFFICE:333 Bush Street, 19th Floor, San Francisco, CA 94104
Game: Battle Pirates
Base Name: Ghost_Of_Death_AXIS
I need more ways or help from whoever to get my money back cause to me they are running with my money. I could use $3,000 for something else.
This report was posted on Ripoff Report on 01/12/2013 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kixeye/San-Francisco-California-94104/Kixeye-Taking-Money-When-Banning-Account-San-Francisco-California-995904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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