- Report: #1079332
Report - Rebuttal - Arbitrate
Complaint Review: Kixeye.com
Kixeye.com333 Bush St. internet, San Francisco CA USA
Kixeye.com Vega conflict refusal to refund an accidental 200$ charge to my account by my 6 year old son internet California
*Author of original report: Explaining the password protection
*Consumer Comment: Thank you for basically proving my point...
*Author of original report: response to robert
*Consumer Comment: Why?
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I started playing Vega Conflict about a month ago. The game is pretty fun and and has potential to be a very good compettive space fighting game. You buy virtual coins for speed ups and to buy more resouces. One day I purchased 5$ in coins and left for work.
Well, I have a 6 year old son who sees me play this game online. All of your credit card information is saved online, for which I had to email for removal from database. I came home and found out my son was messing around on my computer game, Vega Conflict. I now had 2000 coins. Looking at my bank account, I realize I had been charged 200$.
Really, who pays 200$ for a video game. Not the best video game in the world costs 200$. I quickly realized that contacting anyone at kixeye.com is nearly impossible. No phone number is available for immediate contact. So I instantly knew this would be a problem. I had to generate an online trouble ticket and only contact is by email.
After explaining the situation, Kixeye responded.
"Sorry to hear your situation, but you are responsible for your own security and we will make no attempts at refunding yoru money."
This is the problem I have. I was not the person making the transaction. Therefore, this was an unauthrorized purchase on my account. Kixeye does not provide any password protection on the website whatsoever. Nor do i have the ability to remove my credit card after use. Yet security is my responsibilty.
After looking up kixeye.com on wikipedia. They are estimated at generating more than 100 million. They are not struggling to pay its bills whatsoever. I am a father of three children barely making groceries and gas till payday. This company obviously doesnt care about its players and only sees dollar signs.
My only chance at getting my money back is to now file a claim with my bank. I hope they will be more willing to help me unlike kixeye.com There are many other complaints against this company on this webiste, so I am not alone.
This report was posted on Ripoff Report on 08/27/2013 12:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kixeyecom/internet-San-Francisco-CA-94104/Kixeyecom-Vega-conflict-refusal-to-refund-an-accidental-200-charge-to-my-account-by-my-1079332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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