- Report: #1115653
Report - Rebuttal - Arbitrate
Complaint Review: Kleargear
Kleargear Kleargear.comPhone: (866) 598-4296 View Additional Phone Numbers San Antonio, TX 78248 kleargear.com Did not send merchandise or reply to my 18 emails since mid-December. Texas
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I ordered 4 gifts from Kleargear on November 30th, 2013:
Thank you for shopping at KlearGear.com -- your gizmo and office toy superstore! We just wanted to let you know that your following order #33085 shipped recently and should arrive within the timeframe below:
Your Shipping Method: Standard USA (5-10 Business Days)
***** SHIPPING TIMETABLE *****
(These are average delivery timeframes from your order date 30-Nov-2013)"
I received only two of the items 27 days later, after x-mas, on December 27th (too late!), and never received the other two. I have paid in full for all four items. I have sent 18 emails since December 20th (when I knew the gifts would come too late for x-mas and told them to refund my money, as I had nothing from them, and they had my funds for almost a month).
They have my money, two of my gifts, and have not responded to one of my emails. Here is what I send, every day (with a description, like above, with each email, and all prior emails are also attached.
18th Request! EIGHTEENTH EMAIL in a month- PLEASE RESPOND!!!!
You have the items, and you have my money!
This report was posted on Ripoff Report on 01/15/2014 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kleargear/Texas/Kleargear-KleargearcomPhone-866-598-4296-View-Additional-Phone-Numbers-San-Antonio-T-1115653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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