- Report: #1093079
Report - Rebuttal - Arbitrate
Complaint Review: KlutchClub
KlutchClub811 West Evergreen, Suite 104 Chicago, Illinois USA
KlutchClub Subscription Program That Renews Automatically & is Difficult to Cancel with non-existent Customer Service & non-working phone # Chicago Illinois
*Author of original report: Nice try but missing the mark
*UPDATE Employee ..inside information: KLUTCHclub Subscription
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DO NOT BUY the trial subscriptions from KlutchClub as you will end up ticked off & out of money. I visited the website & thought the products looked interesting & something that might be of value to me so I tried the Best Of KlutchClub Women's Box where I paid $ 13 for the box which included shipping by purchasing the voucher from MamaSource. The box & its contents were decent, not great, but for just the cost of shipping, a good value. Luckly I saw in the confirmation email that this box was AUTO-RENEWING @ $ 18/box + $ 7/shipping. I cancelled the auto-renewing subscription.
Shortly thereafter, I received a promo email that invited me to try a Women's box for just the shipping fee ($ 8) with the $ 10 box being free. I was curious what a regular monthly box might include so I purchased this. The box was disappointing so after going through the box, I went online & CANCELED my subscription.
A little over a month later a new box shows up from KlutchClub. I was busy with my family & my father-in-law's declining health (dementia) & I went online & immediately canceled the subscription again (which was not showing up as canceled despite me doing this previously!!!!) & find out my credit card has been billed by KlutchClub at $ 18. I call the phone number & NO ONE answers. I try it multiple times - NO ANSWER. I send an email indicating that my account was supposed to be canceled & I wish to return the box for a refund. I'm told I can not return the box.
I am EXTREMELY annoyed. So then 1 month later, another box shows up with another $ 18 charge on my credit card. I am FURIOUS. Since I can't talk to anyone live on the phone despite a phone # being listed on their website, that only the CEO can issue a refund & that she is traveling for a few weeks & will not have any access to email. This is so outrageous & I tell the customer service rep, that I will wait for her return & to have her contact me. No contact ever comes from the CEO regarding the refund for the 2 boxes ($ 36 of charges!). I write again to the Customer Service Rep & NO RESPONSE to any of my three emails sent!
I regret that I spent a dime with this company. Horrible customer service. You are given the run-around if you have an issue. No timely responses. Impossible to speak with anyone; email is the only communication option. There are better run companies that are run more fairly & with more integrity than this company. TERRIBLE EXPERIENCE & the products were not very good overall which made this experience even worse.
I will NEVER work with this company again nor would I encourage any of my friends to order from them - NO MATTER HOW GOOD THE DEAL SEEMS AT THE TIME, this company will find a way to UNFAIRLY charge your credit card & NOT cancel your auto-renewing account. Life is too short for this type of stress. :(
This report was posted on Ripoff Report on 10/19/2013 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/KlutchClub/Chicago-Illinois-60642/KlutchClub-Subscription-Program-That-Renews-Automatically-is-Difficult-to-Cancel-with-1093079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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