ED Magedson – Founder
Kmart online shopping siteNationwide United States of America
Orderd a paper jamz guitar, drum and amplifier set and extended warranty online for my GRANDSON who is 7 with free shipping 11/20/2010. They sent me a Barbie guitar instead. I called on 11/30/2010and they weould send a call to pick it up in 2 days. So I unwisely reordered it with the assurance that I would be credited for the difference in price as it had increased by $5 and that I would be credited for the shipping charge of $6.95. Plus the warranty of $2.99 all with tax.
I put this on the porch and no pick up happened. When I called again on 12/2/2010 and I was told that the pick up would not happen for at least a week. What? I leave it out to possibly get stolen? So, I took it bak to a Kmart which took me an hour. This after 2 hours on the phone as of course their computers were down again.
Called again on 12/7/2010 after the correct one was delivered with no warrany however and asked where my credit was. I was assured that it would be posted by 12/10/2010. It has not been posted.
I called today 12/11/2010 and after 1/2 hour was told that there computers were down AGAIN! How easy that is...and that there was nothing that they could do and to call back another time.
They owe me $5,00 for the guitar difference, $2.99 for the warranty that never has come with the tax I paid plus the $6.95 for shipping all told $15.36. Doesn't seem like alot but as I have been unemployed for 3 years it is to me.
Never Never again will I use this service and I will tell everyone I know taht this is a terrible company to do business with!
This report was posted on Ripoff Report on 12/11/2010 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kmart-online-shopping-site/nationwide/Kmart-online-shopping-site-sears-crappy-company-ripped-me-off-and-is-very-deceptive-on-the-670523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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