- Report: #1000959
Report - Rebuttal - Arbitrate
Complaint Review: Kmart
Kmart Sears Charged 3 times for single purchase Internet
A week after not getting refunded, I contacted them again, they apologized, and said we should get a refund in the next couple of days. A week later, still nothing. We then get an email from Sears saying their records show us only being charged once and now have to produce bank records to prove our claims. So I called them up, they said they see the mistake and gave me the email address to send a copy of my bank records.
Over 4 weeks into this, I started finding different email addresses to contact sears including firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org were I was assigned a case manager who called me at the end of business on the 11th of January 2012. I returned his call twice last week (Monday, Wednesday, and an email Friday) and still haven't heard back from him. the email@example.com also emailed me and said 8 days ago I would be contacted for a refund within 5-7 days.
I've spend countless amount of time (over 10 times) contacting them with empty promises and now am resorting to spreading the word of how horrible Sears and Kmart is to their customers.
This report was posted on Ripoff Report on 01/22/2013 06:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kmart/internet/Kmart-Sears-Charged-3-times-for-single-purchase-Internet-1000959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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