- Report: #801874
Complaint Review: Kmart.com
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Kmart.com
Fayetteville, North Carolina United States of America |
|
Kmart.com BEWARE, BEWARE, BEWARE!!!! Fayetteville, North Carolina
*Consumer Comment: Suggestion
*Consumer Comment: policy
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
"Kmart. com is AWFUL. STAY AWAY!!!! I ordered a spy net watch for my son for Christmas--a $60 toy. When the package came, it had a $10 Nerf gun in it. I called immediately, was told UPS would be sent out to pick it up and after they got the toy back my credit card would be credited. They would not send the correct toy unless I allowed them to charge my credit card again for $60.
Long story short, the email to tell me when UPS would come never came, UPS never came, and over the last two weeks I have called half a dozen times trying to sort this out. Every time I call it's like I am reporting the problem for the first time. The last time I called the representative promised to email me a label so I could take the package to UPS myself without being charged the mailing fee, but while the survey to rate the rep came, no label ever came.
Meanwhile, my credit card was stolen and I had to cancel it so Kmart said they can't give me my money back, only a gift card for their store. They got cash from me, but I'm supposed to take a gift card for a store I now loathe?
This sums it up: KMART IS INEPT FROM START TO FINISH AND CUSTOMER SERVICE REPS ARE BEYOND INCOMPETENT!!!!!! BEWARE, BEWARE, BEWARE and do your shopping elsewhere. If my review is not enough to steer you clear of this crooked outfit, check out the 17,000 plus complaints the Better Business Bureau has on Kmart.com!"
Long story short, the email to tell me when UPS would come never came, UPS never came, and over the last two weeks I have called half a dozen times trying to sort this out. Every time I call it's like I am reporting the problem for the first time. The last time I called the representative promised to email me a label so I could take the package to UPS myself without being charged the mailing fee, but while the survey to rate the rep came, no label ever came.
Meanwhile, my credit card was stolen and I had to cancel it so Kmart said they can't give me my money back, only a gift card for their store. They got cash from me, but I'm supposed to take a gift card for a store I now loathe?
This sums it up: KMART IS INEPT FROM START TO FINISH AND CUSTOMER SERVICE REPS ARE BEYOND INCOMPETENT!!!!!! BEWARE, BEWARE, BEWARE and do your shopping elsewhere. If my review is not enough to steer you clear of this crooked outfit, check out the 17,000 plus complaints the Better Business Bureau has on Kmart.com!"
This report was posted on Ripoff Report on 11/26/2011 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kmartcom/Fayetteville-North-Carolina-/Kmartcom-BEWARE-BEWARE-BEWARE-Fayetteville-North-Carolina-801874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Kmart.com
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips
While I normally would not refer someone to the BBB, in this case in looking at the history for Sears Holdings. Of the 17K complaints; 15K of them were resolved with BBB Assistance, only 2K were not resolved to the customer satisfaction. So it seems as if the odds are pretty good that if you file a complaint with them you may get a solution that works for you.
I am not defending or saying that Kmart was right in everything that was done.
It is fairly standard practice for companies to require you to pay for anything they ship out. This is because people in the past(I am not saying you would do this), would have the item reshipped out but still keep the item that was sent by mistake. Thus the store is now out that item. Stores got wise to this and started to then require payment for any item shipped out, then refunding the incorrect amount once the other item was returned.
As for the credit card, that is an entirely separate issue. First it is the policy of the Credit Card companies to not allow stores to refund CASH for items purchased. The reason is really a simple one. That cash refund would then technically become a "Cash Advance" on the card and would fall under a different(higher) fee and Interest terms. With some creditors they either don't allow it at all or have a lower "Cash Advance" limit than their regular Credit Limit. So unfortunately since you don't have that card anymore the only choice would be to a store credit, but you may want to see if you can use it for any of the other stores they own.
I am not defending or saying that Kmart was right in everything that was done.
It is fairly standard practice for companies to require you to pay for anything they ship out. This is because people in the past(I am not saying you would do this), would have the item reshipped out but still keep the item that was sent by mistake. Thus the store is now out that item. Stores got wise to this and started to then require payment for any item shipped out, then refunding the incorrect amount once the other item was returned.
As for the credit card, that is an entirely separate issue. First it is the policy of the Credit Card companies to not allow stores to refund CASH for items purchased. The reason is really a simple one. That cash refund would then technically become a "Cash Advance" on the card and would fall under a different(higher) fee and Interest terms. With some creditors they either don't allow it at all or have a lower "Cash Advance" limit than their regular Credit Limit. So unfortunately since you don't have that card anymore the only choice would be to a store credit, but you may want to see if you can use it for any of the other stores they own.
Respond to this report!
What's this?
They are not permitted to issue a credit to a card unless you used that card for the purchase.
Respond to this report!
What's this? 
