- Report: #288712
Report - Rebuttal - Arbitrate
Complaint Review: Kmart.com
Kmart.com3333 Beverly Road, Hoffman Estates, Il 60179 Internet U.S.A.
Kmart.com Order Cancelled After Confirmed Delivery Date Hoffman Estates Illinois
I understand that there was a limited quantity of TVs but I shop online all the time & so far the websites I have shopped on have updated quantities of their merchandise on a real time basis. In fact, I purchased a TV from Circuit City on Thanksgiving 2006 during a special promotional event & had no problem whatsoever. I believe finding out almost a week later that an item you purchased is out of stock is unacceptable. To add insult to injury, the customer service supervisor I spoke with named Julie actually hung up on me! I've never had a customer service rep hang up on me. I work in sales & marketing and would never treat a customer that way. Its no wonder their sales are suffering so badly. I would like for other consumers to know about Kmart.com.
This report was posted on Ripoff Report on 12/03/2007 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kmartcom/internet/Kmartcom-Order-Cancelled-After-Confirmed-Delivery-Date-Hoffman-Estates-Illinois-288712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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