- Report: #955765
Report - Rebuttal - Arbitrate
Complaint Review: Knotts Berry Farm
Knotts Berry Farm8039 Beach Boulevard Buena Park, California United States of America
Knotts Berry Farm Knotts Scary Farm Funnel cake store stole my $20 and wouldn't give it back Buena Park, California
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We asked for management and the first manager we had spoken to was extremely defensive for her colleague and was accusing us of not paying and that her employee would never make that kind of mistake (all she did was make us more frustrated). After 15-20 minutes of trying to resolve the problem and being offered no solution we asked for upper management. After waiting an additional 10 minutes, the head manager finally showed up and insisted that they count the money in the drawer which came up to be even. After waiting a total of at least 1 hour, they told us there was nothing they could do except take down our information and get back to us tomorrow with the possibility that our money was found. Again, we looked at her in shock as we were 100% sure they had our money but would still not give us our change.
They still have not gotten back to us and I am extremely shocked at the lack of professionalism and inability to problem solve. Our money was stolen from us and our night was ruined while waiting for over an hour for our refund of a few bucks. Additionally, the lack of customer service received was horrendous and embarrassing on the behalf of Knotts Scary Farm.
This report was posted on Ripoff Report on 10/16/2012 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Knotts-Berry-Farm/Buena-Park-California-90620/Knotts-Berry-Farm-Knotts-Scary-Farm-Funnel-cake-store-stole-my-20-and-wouldnt-give-it-ba-955765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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