• Report: #1004408

Complaint Review: Know Your Nanny

  • Submitted: Sun, January 27, 2013
  • Updated: Tue, January 29, 2013

  • Reported By: consumer_0210 — Atlanta Georgia United States of America
Know Your Nanny
300 Grande River Blvd TomsRiver, New Jersey United States of America

Know Your Nanny knowyournanny.com Did not refund money after product was returned TomsRiver, New Jersey

*Author of original report: Everything worked out. Received full refund.

*Author of original report: Complete Fraud

*REBUTTAL Owner of company: Customer returned the product damaged, and was charged to repair the product.

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Purchased a nanny cam from knowyournanny.com for $379. I opened the cam the same day it was received and it would not stream online as promised and the radio (where the camera was hidden) did not work. I contacted the owner of the website and the person who sold it to me, Michael Giordano. He advised to call a customer service number for support. They were unable to assist and were not sure how to correct it.

Michael Giordano was contact again and he advised to send it back and he would refund the full amount of $379. The item was packed up the same day it was opened in all of the original packaging. I had to pay $12 in shipping to return it.

Michael Giordano emailed me eight days after the package was delivered to advise he was only returning $324, which was $55 less hen what he charged me. His only explanation was that the manufacturer claimed there was a hairline fracture in the front the radio and it cost them $40 to repair it. He was unable to give an explanation of why he charged me $55 for it though. He also said he would forward an invoice that he received from the manufacturer as well as pictures that it was damaged, however he never sent them or was able to prove it.

Also, he told me to contact the manufacturer myself- I called three times and left messages, but no one ever returned my calls. He also admitted that he has had problems with that same manufacturer in the past, however continued to do business with them.  He told me that he would not eat the cost and had to pass it on to the consumer.

Michael Giordano basically decided to keep $55 of my money for absolutely no reason and I had to waste my time and money to return a faulty item that he sold to me through his website. I am out a total of $67 for purchasing an item from him and his website.

This site is a total scam!!!!

This report was posted on Ripoff Report on 01/27/2013 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Know-Your-Nanny/TomsRiver-New-Jersey-08755/Know-Your-Nanny-knowyournannycom-Did-not-refund-money-after-product-was-returned-TomsRive-1004408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Everything worked out. Received full refund.

AUTHOR: consumer_0210 - (United States of America)

Mike from knowyournanny.com refunded the full amount and apologized for the situation. Everything has been resolved.
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#2 Author of original report

Complete Fraud

AUTHOR: consumer_0210 - (United States of America)

Owner of knowyournanny.com, Michael Giordano, could not provide any evidence or proof that item was damaged. It was returned in the exact condition it was received. Claimed that he had proof, but then refused to send any of it. Complete fraud!
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#3 REBUTTAL Owner of company

Customer returned the product damaged, and was charged to repair the product.

AUTHOR: Mike Giordano - (United States of America)

Paul Wideman of Atlanta Georgia purchased a cube clock nanny cam with internet viewing.  The clock was delivered in a timely manner in new condition.  Paul had issues with the set-up and internet connection. He contacted our tech. for support, our tech tried to help him and he still could not get the unit to work.  I offered him a new unit at no cost to him and he declined.  He was issued a return authorization # to return the product.  When we received the return the face of  the cube clock radio was damaged and needed to replaced to return the unit to new condition.  

We make sure all our products are in new condition prior to shipping specially any returned products.  Under no condition will we sell a product with scratches or any other cosmetic damages caused in a return process.

Paul was charged to $55.00 to replace the face of the clock that he damaged while in his possession and shipping charges that are not refundable.

We have been in business since 1996 and have sold thousands of cameras, this is the only complaint registered with this web site

I stand solid behind all our products and all customers can contact me with any questions or concerns.

This is a family owned business, we have provided quality nanny cams and support for years and will continue to do so moving forward.
 





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