- Report: #1004408
Report - Rebuttal - Arbitrate
Complaint Review: Know Your Nanny
Know Your Nanny300 Grande River Blvd TomsRiver, New Jersey United States of America
Know Your Nanny knowyournanny.com Did not refund money after product was returned TomsRiver, New Jersey
*Author of original report: Everything worked out. Received full refund.
*Author of original report: Complete Fraud
*REBUTTAL Owner of company: Customer returned the product damaged, and was charged to repair the product.
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Michael Giordano was contact again and he advised to send it back and he would refund the full amount of $379. The item was packed up the same day it was opened in all of the original packaging. I had to pay $12 in shipping to return it.
Michael Giordano emailed me eight days after the package was delivered to advise he was only returning $324, which was $55 less hen what he charged me. His only explanation was that the manufacturer claimed there was a hairline fracture in the front the radio and it cost them $40 to repair it. He was unable to give an explanation of why he charged me $55 for it though. He also said he would forward an invoice that he received from the manufacturer as well as pictures that it was damaged, however he never sent them or was able to prove it.
Also, he told me to contact the manufacturer myself- I called three times and left messages, but no one ever returned my calls. He also admitted that he has had problems with that same manufacturer in the past, however continued to do business with them. He told me that he would not eat the cost and had to pass it on to the consumer.
Michael Giordano basically decided to keep $55 of my money for absolutely no reason and I had to waste my time and money to return a faulty item that he sold to me through his website. I am out a total of $67 for purchasing an item from him and his website.
This site is a total scam!!!!
This report was posted on Ripoff Report on 01/27/2013 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Know-Your-Nanny/TomsRiver-New-Jersey-08755/Know-Your-Nanny-knowyournannycom-Did-not-refund-money-after-product-was-returned-TomsRive-1004408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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