- Report: #1101099
Report - Rebuttal - Arbitrate
Complaint Review: Koeckritz Intl. Inc
Koeckritz Intl. Inc1400 Hicks Rd, Rolling Meadows, Il 60008 amaxon.com, Select State/Province USA
Koeckritz Intl. Inc Amazon False description of product/refused to pay for return shipping amazon.com Illinois
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On Oct 27, 2013, I bought an area rug from Keokritz Intl Inc through Amazon.com. I bought it because I
needed a LIGHT yellow area rug for the master bath, and the description of the rug was "5' ROUND Area Rug.
Light Yellow carpet..." I paid $149 for it. When it arrived, it was "dark" yellow. I contacted Amazon through their
website and explained why I wanted to return the rug and that I felt that return shipping should be paid by the
seller who misled me with a false description. I was referred to Koeckritz, who requested a photo of the rug. I
sent a photo of the rug next to a "light" yellow bath mat. The response from Koeckritz Intl inc was "just because
you don't like the color of the rug is not suffient grounds for a pre-paid shipping label". I again turned to
Amazon to file a complaint and Amazon refused to even allow me to file an Amazon complaint. It cost me $35
to send back a rug that I could not use, because the seller(s) did not represent the product truthfully. I am now
waiting to see if they refund the $149.
Even if I receive a full refund for the returned rug, I'm out $35, because of their false description.
This report was posted on Ripoff Report on 11/20/2013 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Koeckritz-Intl-Inc/amaxoncom-Select-StateProvince/Koeckritz-Intl-Inc-Amazon-False-description-of-productrefused-to-pay-for-return-shippin-1101099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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