- Report: #661386
Report - Rebuttal - Arbitrate
Complaint Review: Kohl's Department Store
Kohl's Department StoreSt. RT 28 Milford, Ohio Milford, Ohio United States of America
Kohl's Department Store Kohls Instore credit for refund Milford, Ohio
*UPDATE Employee: Miscommunication.
*REBUTTAL Owner of company: Get a name
*Consumer Comment: Kohl's
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My husband purchased a pair of pillowcases at Milford Kohls- not realizing that I had already purchased the pillowcases. He paid for these with a personal check (I have a kohls credit card for 8 years now). He went back to Kohls. the next day, to return the pillowcases and was told that- with a check- he would have to wait seven day before he could get a refund.
He returned in seven days (with his receipt) and was THEN told that he could NOT get his cash back, but could only get an INSTORE CREDIT..
The next day- (today) I called Kohls about this. They apologized and said to come BACK to the store and go to the service desk and they would give him a PAY-OUT and give him the cash. He went BACK to the store.
THIS time, he was told that he would have to wait TEN DAYS, when paid for with a check! The check had already cleared two days earlier. So- another trip for nothing!
Seems that nobody at Kohls knows what their policies are- and are constantly giving wrong information. Now I have an INSTORE CREDIT- which I will more than likely never use since I plan on NEVER shopping Kohls again!
This report was posted on Ripoff Report on 11/12/2010 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kohls-Department-Store/Milford-Ohio-45150/Kohls-Department-Store-Kohls-Instore-credit-for-refund-Milford-Ohio-661386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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