• Report: #229356

Complaint Review: Kohl's Department Stores

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  • Submitted: Mon, January 08, 2007
  • Updated: Sat, December 11, 2010

  • Reported By:trenton New Jersey
Kohl's Department Stores
N56 W17000 Ridgewood Drive Menomonee Falls, Wisconsin U.S.A.

Kohl's Department Stores gift card thieves Menomonee Falls Wisconsin

*Consumer Comment: I'm glad you got your money!

*Consumer Comment: Why

*Author of original report: kohls gift card theives update

*Consumer Comment: Kohl's Gift Card Policy

*Consumer Comment: Effort?

*Consumer Comment: Effort?

*Consumer Comment: Effort?

*Consumer Comment: Effort?

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I received a $50.00 gift card for Kohl's Department Stores on 12/25/06. I made a purchase of $44.99 from their Hamilton, NJ location on 2/3/06, leaving a balance of $5.01. I returned to the store on 9/13/06 and made an additional purchase of $29.99. When I tried to apply the balance on my gift card to this purchase, it was refused by the cashier who claimed that the bar code on the card was unreadable.

At my insistance, she called a supervisor and read the bar code numbers to them over the phone. The supervisor also refused the card. I was told that they had no way of knowing if there was a balance due on the card and therefore would not honor it. Since there were now about ten very impatient people waiting in line for me to move on, I paid the full cash price for my purchase.

When I arrived home, I noticed that there was a toll-free phone number on the rear of the card for checking card balances. I called this number, entered the bar code numbers, and lo and behold, I was told that this card did indeed have a balance of $5.01. I wondered why the Kohl's employees at the store could not ascertain this allow me to use the card.

I then wrote to Kohl's headquarters in Wisconsin, telling them of the problem and asking them to mail me a refund check. I included copies of the card and all receipts. I thought that they would send a check and that would be the end of it. NO! Kohl's apparently has decided for some reason to take a hard line against me.

They wrote back and told me that I needed to travel back to their store and ask to speak with the store manager. The store manager would then issue me a replacement card in the amount of $5.01. I would then need to make an additional purchase to use the balance on my card. UNBELIEVABLE!

I then wrote back to Kohl's 10/11/06 telling them that I did not wish to make any additional purchases from their store, that I simply wanted a refund for the amount that they refused to apply to my last purchase. As of this date (1/8/08) Kohl's has not mailed a refund or responded to my second letter.

I have been left with no option but to file a complaint with the NJ Office of the Attorney General. As of this date I have spent more than $20.00 in certified postage trying to get my $5.01 returned to me. I have also spent more than six hours writing letters to Kohl's and various agencies. Kohl's has no intention of returning this money to me, figuring that since it is such a small amount I will not be willing to pursue it.

I, on the other hand, have no intention of letting Kohl's pocket 10% of the amount of a gift card that someone intended as a gift to me. I imagine the next step will be small claims court.

I recently read in the newspaper that Kohl's Department posted third quarter earnings reports reflecting an increase of profits of 45%. It's really not hard to post those kinds of profits when they are stealing 10% from customer's gift cards. It doesn't take much effort to return a lousy $5.01 rightfully due to a customer when it was improperly denied by one of their employees. Their failure to do so in more than four months clearly indicates to me that this company is no more than a group of thieves defrauding their customers. I would strongly suggest that shoppers steer clear of this corrupt corporation.

Dave
trenton, New Jersey
U.S.A.

This report was posted on Ripoff Report on 01/08/2007 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kohls-Department-Stores/Menomonee-Falls-Wisconsin-53051/Kohls-Department-Stores-gift-card-thieves-Menomonee-Falls-Wisconsin-229356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I'm glad you got your money!

AUTHOR: Cheri - (U.S.A.)

It sucks you had to spend so much on postage to get them to honor their side of the deal that they needed to honor. Technical issues or whatever their problem is Kohls needs to start respecting their customers now more than ever or they will lose all of their business. I for one refuse to shop at Kohls anymore due to the non-caring employees i've encountered there in the past (Is it a pre-requisite to be a snob to work there I wonder?).

I'm proud that you stuck up for yourself, because it's the principle of the thing, not the desprate need for the $5.01 back that drives people like you and me to go after these big companies who constantly think they will WIN by screwing people over. I wish there were more like you out there who go to such lengths for justice.

Hats off to you friend!

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#2 Consumer Comment

Why

AUTHOR: I am the law - (USA)

Why are you acting like the cashier was trying to pull something? Whether or not you use the card wouldn't effect her at all. They don't work on gift card commission, my friend.

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#3 Author of original report

kohls gift card theives update

AUTHOR: Dave - (U.S.A.)

Just as an update, Kohl's did finally send me a check for the stolen amount of $5.01, only after I contacted the Attorney General office in both New Jersey and Wisconsin, and threatened to sue for the amount due. To those of you who wrote rebuttals claiming that i was wasting my time pursuing such a small amount, and claiming that their policy was "no refunds whatsoever for any reason"-------no business has the right to to steal from their customers. If they refuse to honor your gift card for any reason other than it being expired, they certainly do owe a refund. Those with the "why bother" attitude are unfortunately the cause of this attempted money grab. Kohl's is hoping that customers will do just that; not bother to pursue a refund for such a small amount. If they can get away with stealing $5.00 from one million customer's, thats quite a windfall. So I did bother, I got my refund, complaints are on file with the office of the attorney general, and therefore the next person who they try to rip off will have an easier time getting their rightfully due refund. My mom raised me to do the right thing, and I expect others to do right by me. you can bury your head in the sand and contribute to the problem, or you could spend some of you precious time to see that the right thing gets done.
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#4 Consumer Comment

Kohl's Gift Card Policy

AUTHOR: Taneeq - (U.S.A.)

You will never get a refund on that amount because a Kohl's gift card is NONREFUNDABLE. No matter what happens, NONREFUNDABLE. Just chalk that $5 as a lost cause and get on with your life...
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#5 Consumer Comment

Effort?

AUTHOR: Clyde - (U.S.A.)

In the end, is it worth spending your time and money to resolve a $5.01 problem due to employee incompetence? Kohl's is a decent company with occasionally marginal employees. Rather than spending more effort to get your meager refund (which they won't give you in cash, no matter what), why not conduct a letter campaign with the store manager to express your displeasure with their store employees? Not only is this free (aside from regular postage), there might be a positive benefit for others in terms of training or updated SOPs.
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#6 Consumer Comment

Effort?

AUTHOR: Clyde - (U.S.A.)

In the end, is it worth spending your time and money to resolve a $5.01 problem due to employee incompetence? Kohl's is a decent company with occasionally marginal employees. Rather than spending more effort to get your meager refund (which they won't give you in cash, no matter what), why not conduct a letter campaign with the store manager to express your displeasure with their store employees? Not only is this free (aside from regular postage), there might be a positive benefit for others in terms of training or updated SOPs.
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#7 Consumer Comment

Effort?

AUTHOR: Clyde - (U.S.A.)

In the end, is it worth spending your time and money to resolve a $5.01 problem due to employee incompetence? Kohl's is a decent company with occasionally marginal employees. Rather than spending more effort to get your meager refund (which they won't give you in cash, no matter what), why not conduct a letter campaign with the store manager to express your displeasure with their store employees? Not only is this free (aside from regular postage), there might be a positive benefit for others in terms of training or updated SOPs.
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#8 Consumer Comment

Effort?

AUTHOR: Clyde - (U.S.A.)

In the end, is it worth spending your time and money to resolve a $5.01 problem due to employee incompetence? Kohl's is a decent company with occasionally marginal employees. Rather than spending more effort to get your meager refund (which they won't give you in cash, no matter what), why not conduct a letter campaign with the store manager to express your displeasure with their store employees? Not only is this free (aside from regular postage), there might be a positive benefit for others in terms of training or updated SOPs.
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