- Report: #1133755
Report - Rebuttal - Arbitrate
Complaint Review: Kohls
KohlsN56 W 17000 Ridgewood Drive Menomonee Falls, Wisconsin USA
Kohls Refuse to fixing billing error and want to charge additional fees Menomonee Falls Wisconsin
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I paid my Kohls credit card off in full in the amount of $302.99 on February 13, 2014. This included a $10 ACH fee. On February 25 I was contacted stating my payment was late. I told them I had paid my bill off in full and no way was it late. I then proceed to fax a copy of bank statement over showing it had been paid and the amount. I continued to get multiple phone calls on a daily basis - even at work. I insisted these calls stop. They continued.
I have since sent a letter to the Corporate office from by bank stating the $302.99 was paid to Kohl's and has cleared the bank. Kohl's continues to call on a daily basis and they will not stop making the calls. I have also instructed them verbally and by letter they are to stop making the phone calls and to clear my account. They have added additional fees - late fees, extra ACH fees, and put the whole balance back on to my account and additonal finance charges. I suggest to anyone who has a Kohl's credit card to never use it and to never shop at Kohl's.
I have been a long time customer and have spent thousands of dollars there - never will shop at the store again. I can't get anyone to help me, and no one will give me a name. You would think after I have proved on more than one occassion that I made the payment, they would clear my account, and it is not just my word, it is actual proof from the bank. Do yourself a favor, never shop at Kohl's again. I have sent proof 3 different times showing my payment was made - to the collection department, to the headquarters, and to the payment center.
This report was posted on Ripoff Report on 03/26/2014 08:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kohls/Menomonee-Falls-Wisconsin-53051/Kohls-Refuse-to-fixing-billing-error-and-want-to-charge-additional-fees-Menomonee-Falls-W-1133755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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