- Report: #133298
Report - Rebuttal - Arbitrate
Complaint Review: Kohls
Kohlswww.kohls.com Nationwide U.S.A.
Kohls Online Purchase Ripoff Exhorbitant Shipping Fees Bad Service Internet
*Consumer Comment: Get a grip on your panties dude
*Consumer Comment: Last Of The Big Spenders II
*Consumer Comment: The Last Of The Big Spenders
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However, they wanted to charge me $6.95 to ship this one item to me! This is for standard USPS shipping, which as we all know, would normally cost only 55 cents for something so small and lightweight.
Anyway, I contacted the customer service center immediately to inquire as to why shipping is so high for one pair of panties. I informed them of the ACTUAL cost of shipping and packaging materials, and asked if they could charge me a more reasonable amount. The clerk said no, that this is their base fee PER ITEM! So if I wanted to buy three pairs of panties, they would charge me nearly $21 to ship $4 worth of merchandise!
This is an outrage! Not only would the customer service clerk do NOTHING to compensate me for their disgusting overcharge, she defended the store's policy and stated that they enjoy making money off of innocent consumers. I canceled my order as a result, and I encourage everyone to stay far, far away from this online store!
This report was posted on Ripoff Report on 03/01/2005 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kohls/nationwide/Kohls-Online-Purchase-Ripoff-Exhorbitant-Shipping-Fees-Bad-Service-Internet-133298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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