- Report: #1112165
Report - Rebuttal - Arbitrate
Complaint Review: Kohl's.com
Kohl's.comKohl's.com , Wisconsin USA
Kohl's.com Kohl's cancelled half of my order after an hour from placing it and i called them to cancel the rest of it in less than 2 hours from placing the order online but was told by a supervisor that it's too late and no refunds will be processed....SCAM Milwaukee Wisconsin
*Consumer Comment: You can write who ever you want...
*Author of original report: Attorney General and the Bbb
*Consumer Comment: The law?
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I placed an order on Kohl's.com today for 3 items total of $37.53. I received an email from Kohl's an hour after placing it saying we had to modify your order and they cancelled 1 item.
I immediately called as soon as i read the email which was less then 2 hours from placing the order to inquire why they cancelled my item and was told it was out of stock but the website wasn't updated. I asked them to cancel the rest of the order since it's an outfit and i won't wear the top without the bottom, doesn't make sense.
To my shock, i was told sorry it's too late to cancel, the order has been processed. I asked to speak to a supervisor and was told no refunds can be processed at this point and there's nothing they can do. I insisted to cancel as they are the ones that cancelled part of my order and screwed it up not me and that was less than 2 hours ago.
The supervisor was so rude and said i have to wait until i get the package then return it and pay for the return shipping and then they will refund me...WTH... First of all the 2 items that they are sending cost $19.00 but they still charged the whole $37.53 to my card.
I told the manager the USA law gives the customer the right to cancel any order and get a refund with in the first 3 days from purchasing so i need my refund now. He says yes he knows the law but still can't cancel my order as it's too late.
I was pretty upset and said i will contact my bank and dispute and the supervisor said go ahead...
Terrible service, Kohl's is totally scamming people with online order and promissing to give kohl's cash rewards and you never get it.
I am still waiting on $10.00 promised via email over a month ago and never received it. And now they are scamming me again for my $37.53 that i didn't get anything for.
I will be contating the attornet general and the BBB since they need to know the scams Kohl's is running.
This report was posted on Ripoff Report on 01/01/2014 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kohlscom/Wisconsin-53201/Kohlscom-Kohls-cancelled-half-of-my-order-after-an-hour-from-placing-it-and-i-called-t-1112165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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