• Report: #1037962

Complaint Review: Kollagen Intensiv

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  • Submitted: Mon, March 25, 2013
  • Updated: Mon, April 01, 2013

  • Reported By: Ray — Pt Charlotte Florida
Kollagen Intensiv
Internet United States of America

Kollagen Intensiv Deceptive advertising Internet

*REBUTTAL Owner of company: Kollagen Intensiv

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Purchase of the initial material at a reduced rate I was not informed that I would be placed on a continual renewal service. On receiving the second parcel I called and requested that I not receive any further shipments. I was told this would be done and in three months I received another package. I did not open the second parcel and opened the third only because I could not believe that it was the same people. 

My wife wished to explore the product because she thought it was ordained by Dr Oz. She did not find it of value to receive two more shipments at a greatly inflated rate.

This report was posted on Ripoff Report on 03/25/2013 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kollagen-Intensiv/internet/Kollagen-Intensiv-Deceptive-advertising-Internet-1037962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Kollagen Intensiv

AUTHOR: Kollagen Intensiv - ()

I would like to respond on the behalf of Kollagen Intensiv  to the complaint filed here. This customer complains that they were sent product without their knowledge and that they could not send it back. This is simply not the case.
 
There are two ways that people may order our product.  They may order it online at  http://www.kollagenintensiv.com/ where they pay the entire price up front and they get a money back Guarantee as you can see on the right hand side of the page  halfway down. You can also see stated in that Guarantee that this Guarantee does not apply  to the other way to purchase the product  that can be seen at http://www.trykollagenintensiv.com/ .
 
When you purchase through the free trial program which is a completely separate website and offer you get the benefit of trying it free for a month instead of a money back guarantee and then you get discounted monthly shipments.  People who choose this free trial offer have it made perfectly clear to them that this is what they are signing up for. The program details are not hidden away or in fine print as some may claim. The terms are spelled out in detail right on the order page. I invite you to fill out the form and see for yourself exactly how clear this is. The terms are again stated  at the point of purchase with  a check box that must  be checked stating you agree to the terms and conditions before  the order can proceed. I think anybody will agree it is absolutely impossible to place an order without seeing the terms and conditions in full detail. Many companies simply put a link to the terms and conditions at the bottom of the page but we
feel that is dishonest and we make sure they are put right in front of the customer and must be agreed to.
 
After the order is placed an email receipt is sent out that again includes a link to the program details and urges you to print out a copy for your own records. With the first shipment a pamphlet is sent out that again states the program details and contact information. The customers credit card statement also has a link to the billing descriptor and our phone number. If you would like to view a copy of the order page and program details that the customer sees, please go to a page we created that again explains them at http://www.kollagendiscount.com/ .
 
We feel that the Kollagen Intensiv Home Delivery Program is a generous and clear offer that allows those who do not wish to pay upfront to try our product a chance to do so.  All that we ask is that they follow
some very simple directions and cancel out of the program before we incur the additional cost of sending product. I am afraid that no matter how clear we try to make this through extensive efforts, there seems to be those who can simply ignore this and make up their own terms. I think any reasonable person would agree that we have gone above and beyond in trying to be as open and fair on this discount program as possible. If anybody feels that they have not been treated fairly and they have followed these terms and conditions we would be more than happy to hear from them at the Customer Care line at 1-866-269-1550.

I have listed a copy of the order page text below.
 
Start your RISK-FREE 30-Day Trial of Kollagen Intensiv today, and we'll ship you this generous 4 oz. jar, a full 30 day supply to be applied twice daily - and all you'll pay is $4.95 for shipping & handling within the Continental United States. You'll have a full 30 days from time of order being placed to try this collagen renewal skincare system and experience the remarkable anti-aging benefits of Kollagen Intensiv first
hand. If you're pleased with the results as we suspect you will be, do nothing, and at the end of that 30 days (30 days inclusive of order date) you will be enrolled in our Kollagen Intensiv Home Delivery Program, and sent a new 60 day supply ( 2 jars) of Kollagen Intensiv and every 60 days thereafter at the guaranteed lowest promotional price of only $99.95 (including shipping & handling). Or, if for any reason during this time you decide Kollagen Intensiv isn't erasing the signs of aging from your skin and giving you an overall more radiant, more beautiful look, simply call us to cancel your Program enrollment and any further shipments. There are no commitments or hassles, and you're welcome to cancel at ANY TIME by simply calling 1-866-269-1550 (9am - 10pm PST). (Feel free to try the phone number now - just
to prove to yourself it's that easy!). Cancellations are only accepted through the cancellation phone line. The cancellation will not generate a refund - it will only stop any future charges. At that time you will receive a cancellation number as proof of cancellation from the program. Please do not return any product already received. This offer is not affiliated with any other offers.

This special trial offer is limited to one per household and all sales are final. Yes, I am at least 18 years old and agree to the Kollagen  Intensiv Terms & Conditions

 



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