• Report: #931011

Complaint Review: Kollagen Intensiv

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  • Submitted: Wed, August 22, 2012
  • Updated: Wed, August 22, 2012

  • Reported By: theydupedme2 — west paterson New Jersey United States of America
Kollagen Intensiv
Engelgasse 109 PO Box CH-4002 Internet United States of America

Kollagen Intensiv Kollagen and Dermapure "together" Kollagen Intensiv-TRIAL SCAM , Internet

*UPDATE Employee: response

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1) The product does nothing.
2) 30-day trial is really less than 7 days with the priduct before they charge your card 99.95.
3) They start to count the 30 days on the day you say yes to the trial, but you won't receive the product until much later (18 days later for me!).
4) Even if you call them after 8 days of use to say no good and cancel any chance of an autoshipment, they will ignore you and even try t get you to wait another 15 days!
5) Your credit card is charged 30 days after you click "yes" on the website, which winds up being only 12 days  (for me)after you receive the trial package.
6) 6 days after they charge your card you will get a 99.95 dollar autoshipment. (Funny how that shipment only needed 6 days to arrive)
7) if you "return to sender" unopened, they claim they never refund money, even though they now have your unwanted products-NOT YOU.
People should know they are scammers, fakers, and frauds...and so are their products.

This report was posted on Ripoff Report on 08/22/2012 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kollagen-Intensiv/internet/Kollagen-Intensiv-Kollagen-and-Dermapure-together-Kollagen-Intensiv-TRIAL-SCAM-Interne-931011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Kollagen Intensiv - ()

I am sorry to hear about your disappointment with Kollagen Intensiv and that this product did not work for you.

We go through every effort to make our terms as clear as possible.  In fact it’s not possible to continue placing an order unless you check mark the box to say you have read our terms and conditions.  Our terms are written very clearly and they are not hidden in any way.  In addition to the terms we send a receipt with a link to our terms and also a brochure that came with the first shipment stating that it is a trial program and that you may cancel at any time.  If we do not receive a call from the customer then we will assume the customer wishes to stay on the program and a two month supply is automatically shipped out 30 days later.  Due to the generous nature of this program i.e. you receive the first jar for free, we are unable to offer any refunds or returns. 

Please note Kollagen Intensiv is available with a money back guarantee on our non-trial website, however, the cost for this is at the regular price of $59.95 plus shipping.

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