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  • Report: #994690

Complaint Review: Kollagen Intensiv

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  • Submitted: Thu, January 10, 2013
  • Updated: Thu, January 10, 2013

  • Reported By: ZDT — Overland Park Kansas United States of America
Kollagen Intensiv
Internet United States of America

Kollagen Intensiv This is a ripoff! Internet

*UPDATE Employee: response

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I am an educated woman, not some idiot that blindly orders products online.  However, despite my best efforts, I ordered a trial product that had a CATCH in fine print that I did not see.  I also ordered a $4.95 trial offer of wrinkle cream, just as Ms. Brock did. Never once did I see any fine print remarks about additional charges beyond the $4.95 I was authorizing.  Unfortunately, that catch cost me an additional $99.95 before I could get it stopped.  It seems obvious to me that if the additional charges were intended be known upfront to a customer, that they wouldn't have to search for them in the fine print.  A company that wants to do business the right way, would make those statements about future charges part of the bold print and headlines about the offer.  This is a really sad way to do business and it really doesn't matter whether or not the product was any good, because their business practices are deceiving.  Their customer service  people are condescending.  And I would never recommend that anyone do business with them.

This product was promoted by Dr. Oz along with another product by EVSkincare also for $4.95.  That company worked the same type of scam, with a $89.92 charge two weeks after the initial purchase.  Again, I was told to "read the fine print".  Again, I suggest that legitimate companies don't rely on call center people to field their complaints for bad service, by doing business legitimately in the first place.


This report was posted on Ripoff Report on 01/10/2013 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kollagen-Intensiv/internet/Kollagen-Intensiv-This-is-a-ripoff-Internet-994690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

response

AUTHOR: Kollagen Intensiv - ()

I am sorry to hear about your disappointment with Kollagen Intensiv.

We go through every effort to make our terms as clear as possible.  In fact it’s not possible to continue placing an order unless you check mark the box to say you have read our terms and conditions.  Our terms are written very clearly and they are not hidden in any way.  In addition to the terms we send a receipt with a link to our terms and also a brochure that came with the first shipment stating that it is a trial program and that you may cancel at any time.  If we do not receive a call from the customer then we will assume the customer wishes to stay on the program and a two month supply is automatically shipped out 30 days later.  Due to the generous nature of this program i.e. you receive the first jar for free, we are unable to offer any refunds or returns. 

Please note Kollagen Intensiv is available with a money back guarantee on our non-trial website, however, the cost for this is at the regular price of $59.95 plus shipping.

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