- Report: #406773
Report - Rebuttal - Arbitrate
Complaint Review: KoolTel America
KoolTel America11301 W. Olympic Blvd #314 Los Angeles, California U.S.A.
KoolTel America & OAN Embarq - OAN & Kooltel ripoff phone bill Los Angeles California
*UPDATE Employee: Poor Consumerism?
*UPDATE Employee: How to clear up this charge.
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After looking through all 7 pages, I saw (on page 5) a section titled: "Third Party Providers." - OAN Services Inc. OAN had billed my account for something called,"Kooltel America MO fee on Dec 18" for the amount of $22.95
OAN was called at 1-800-713-9078 and upon stating my complaint about this charge that I knew nothing about, I was told to contact Kooltel and I did so.
I was quite difficult understanding the Kooltel operator due to her accent and after denying I had any part in whatever an "MO fee" represented, I said that under no circumstances would I pay the bogus charge.
Then I got the usual "OK, we will make an exception in your case and credit your account. It will take one or two billing cycles." I exploded with something like; "NO! - It won't take any billing cycles. You get on your keyboard and type in whatever and execute immediate credit with a few key strokes." We all know how this works and it does it at the speed of light.
I continued - "This is not an option. If you fail to comply, I will arrange to have an agent from the U.S. Marshall's service come to your office and whip a subpena on you." "This conversation is over and call is terminated."
A complaint was filed with the FTC and a reference number assigned by the FTC.
Embarq will be paid the current billing minus the $22.95 scam by OAN-Kooltel. And if embarq hits me with a past due or outstanding balance statement, I will cancell their services - telephone and DSL. I'm not going to be played for a Chump by anyone, anytime. The regulatory agencies are lame and the consumer is the Chump.
A riot is an ugly thing. But, I think it's about time we had one!
Johnson City, Tennessee
This report was posted on Ripoff Report on 12/31/2008 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/KoolTel-America/Los-Angeles-California-90064/KoolTel-America-OAN-Embarq-OAN-Kooltel-ripoff-phone-bill-Los-Angeles-California-406773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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