- Report: #432968
Report - Rebuttal - Arbitrate
Complaint Review: Koons Tysons Toyota
Koons Tysons Toyota8610 Leesburg Pike Vienna, Virginia U.S.A.
Koons Tysons Toyota Sold a car to me that had a clean carfax but accident reported on autocheck Vienna Virginia
*Consumer Comment: National Alert: 'FEDERAL INCOME TAX POEM' was posted today at..........
*Consumer Comment: Natasha, Send a copy of your Ripoff Report to Toyota's corporate headquarters in.......
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After a couple months my job didn't work out and I no longer needed to drive HOV so I wanted to sell the car. My husband and I went to carmax to get a qoute, we were hoping to get at least 12k for it. When the carmax guy came back he said if we knew it had been in an accident. Apparently, the accident was not reported to carfax but was reported to autocheck. Up until then, I had no idea what autocheck was. Checking back, carfax does not guarentee their report for accidents - just for floods, etc.
I called Koons and was transferred to the Customer Relations Director. I asked if, at least, they could trade in my car for another of the same value (and for one that WASN"T in an accident) so I could at least sell it. This "Customer Relations" Director was SO rude, would not work with me, and declined any offer I presented even though THEY lied to me. When I asked Hassan what an autocheck was, it was not the same as a carfax. This Director, who, given her title, would be at least polite and willing to work with you - you would think. She ended up hanging up on me.
I cannot stress enough - DO NOT GO TO THIS PLACE - they lie, they are rude, and they do not care about their customers!!!!
This report was posted on Ripoff Report on 03/11/2009 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Koons-Tysons-Toyota/Vienna-Virginia-22182/Koons-Tysons-Toyota-Sold-a-car-to-me-that-had-a-clean-carfax-but-accident-reported-on-auto-432968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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