• Report: #573207

Complaint Review: Kramer and Frank PC

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  • Submitted: Mon, February 22, 2010
  • Updated: Fri, January 27, 2012

  • Reported By: callmekat — Pittsburg Kansas United States of America
Kramer and Frank PC
1125 Grand BLVD, Suite 600, Kansas City, Missouri United States of America
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Kramer and Frank PC is Rude, deceitful, uncaring, they need customer service lessons, Kansas City, Missouri

*Author of original report: Advice to Amie - Lake St.Louis

*Consumer Comment: Same happening to me! Any advice!

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I am dealing with Kramer & Frank at this very moment.  It is because of a credit card from Capitol One.  When I was working paying the capitol one bill was not an issue.  I lost my job back in March 2008.  So as most of you know who is reporting this company. When your finances change so does your ability to pay your credit card bills.

In July of 2009 I was contacted by Kramer and Frank, told me my account has been turned over to them for collections.  I talked to Meridith on the phone and told her I can make 50.00 payments starting in Aug. ( plan was set up with 100% good intent to pay)  In September I got sick and had extra medical bills and presciption cost so there was no way I could come up with another 50.00 to pay Kramer & Frank.  I was having a hard time just feeding my children. 

Oct comes and I get served to appear in court.  With out a warning because I missed Septembers payment.  wow you got to be kidding me.  I called them right after I got the papers and tryed to explain my situation and why I wasn't able to pay.  Meridith wasn't in the office so I spoke with a few other people.  The first person I spoke too was a rude girl name Heather.  Who didn't tell me her name btw.  I tried to explain my situation and why I wasn't able to pay.  ( I had H1N1 and phamonia,  and my kids also got sick...  This was when everyone was getting sick )  She didn't seem to care..  I asked about a settlement cost..  She offered me one but there was no way I could pay it all at once.  I told her that..  She told me to get alone.  The she brings up a personal fact, why did she have this information?  The call ended and not on a good note.  I then called back to get her name.  This next guy is a joke.  Rude with a capital R...  Jake..  He wouldn't give me her name, and was going on about my account,  our conversation ended when I asked to speak to a manager.  He hung up on me.  I called right back,.   click.. disconnected as soon as it answered. ( he hung up again )  I called back again..  Jake again.  I asked to speak to a manager again.  He was carring on about my account.. I asked several times to speak to a manager, while he was carring on about my account..  I had to yell!! Let me speak to a manager..  He finally connects me to a manager.  D. Lawson.  She informs me that they told her I was swearing at them. False!!  I never did.  I asked her for the ladies name that I was talking to a few conversations ago.  She did tell me her name.  I explained my situation to D. Lawson and was wanting to settle this without going to court.  I asked her how Heather got her information.  D Lawson didn't know.  I also found out that the amount I agreed to pay was different in the system that what I told Meredith I would pay.

A few days later I called back to speak with Meredith...  Hoping there can be something done about what had happened on the phone and if something could be done so we didn't have to go to court.  Nope;  Nothing could be done...  I also asked for a validation of debt and she refused to send me one.  Stating I need to ask for one in court.

I do not even know if they are a true law firm.  So we went to court today and I am now working on a counter claim for the Fair debt collection act.


This report was posted on Ripoff Report on 02/22/2010 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kramer-and-Frank-PC/Kansas-City-Missouri-64106/Kramer-and-Frank-PC-is-Rude-deceitful-uncaring-they-need-customer-service-lessons-Kan-573207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Advice to Amie - Lake St.Louis

AUTHOR: callmekat - (United States of America)

My biggest advice to you is this -  Since you have a payment plan in action,  Never Never Never be late or skip a payment.  If so they will Drain your bank account without notice.  Which could cause other payments to bounce and cause more fees. ( if you use the same bank account to pay your other bills..  The other companies dont care why their payment didn't clear ) 

Keep very accurate notes of all conversations you have with them,  When you go to court you could request the judge to grant you proof they are the owner of your debt.  It is called "Debt Validation"  ( http://www.creditinfocenter.com/rebuild/debt_validation.shtml

Keep track if they ever said they were Lawyers,  Because they did when my case was happening.   Now they make a point to say  they are NOT lawyers.

Also know your rights  read up on THE FAIR DEBT COLLECTION PRACTICES ACT.  Know your rights.

http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre27.pdf

Tell the judge what you stated here,  You never received anything from them..  They never called you,  you are now on a payment plan ect.    Make sure you are indeed the correct person they are taking to court.  Make sure they have the account number right, your address right, your name, and the amount right.

When they drained my bank account and was going to take me to court for the second time...  They had someone else information on my account.  They were mailing it, ( even certified mail ) to someone else house..  Meaning they were mixing up 2 seperate accounts, mine and someone elses.  They will also used a local lawyer ( from my town ) when we went to court ( which they were not suppose to do ).  when I found out they first drained my account and I knew they were mixing up orders I told them of their mistakes and what they did was wrong they did reverse the bank drain and all funds were put back into my account ( yes I still had to deal with all the bills I paid that were over drafted ) and since I was going to counter sue them, they dropped the next case.  ( and the local lawyer didnt even want to talk to me since he knew he was standing up wrongly. he hung the phone up on me infact )

Know your right, know if they do anything out of the ordinary..  Stand up for yourself..    But if this is indeed the money you owe..   Never never never be late..

I hope I helped..    Best regards.

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#2 Consumer Comment

Same happening to me! Any advice!

AUTHOR: Amie - (United States of America)

The same thing is happening to me right now. First of all I never received any calls or letters from Kramer and Frank and I check my mail the other day and have all these 3rd party letters from Attorneys that I am being sued!! I look up the name called the company Midland Funding they tolds me to contact Kramer and Frank so I did. The law suit according to Heather is already filed and I have to go to court Feb 14th! I asked why they never called or sent me a letter so I could set up payments and she said she sent two letters and by law they dont have to call or send anything! So now I set up payment with them but I still have to go to court. I am terrified do you have any advice for me for court?
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