• Report: #722359

Complaint Review: Kroger

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  • Submitted: Tue, April 26, 2011
  • Updated: Fri, July 01, 2011

  • Reported By: Rod — Roanoke Virginia United States of America
Kroger
161 Electric Road Salem, Virginia United States of America

Kroger Rude Manager Kicked Me Out Salem, Virginia

*Consumer Comment: To the OP..

*General Comment: Nothing unusual about being the only customer

*Consumer Comment: Ok Silly

*Consumer Comment: Thanks Robert

*Consumer Comment: Me Too

*Consumer Comment: Comments

*Author of original report: Kroger Update

*Consumer Comment: Ok, Silly.

*General Comment: Not customer responsibility to worry about Kroger's reputation

*Consumer Comment: Call me silly....

*Consumer Comment: A series of ones.

*General Comment: Store was rude and unresponsive. Report justified!

*Consumer Comment: Same thing happened to me

*Consumer Comment: Is your life really this boring?

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As the Lakeside 34 hour Kroger left their store sign lights on, and as they left their door open with no warning signs in view, I walked in at 6am to buy my daily morning breakfast.  After passing by store employees and gathering my food, the manager later approached me next to the self service checkout line and gruffly told me that the store was closed and that I wasn't supposed to be in there, and that the floor was not to be walked on till 7am.  I explained that I did not know and that there was no sign, and she angrily stated that there was.  I asked if she wanted me to put the food back and she gruffly replied again that the store was closed and that I wasn't supposed to be in there.  I put the food down and walked out.

I walked back to my car feeling very hurt, my stomach was churning, and I decided to take action.  I fished my camera out of my backpack and went up to photograph the door.  As I told here, there was no sign on it.  There was one maybe 10 feet away on the glass wall now that I had reason to look closer.  Kroger immediately shut their door and locked it and I photographed their lie.  Furthermore, I photographed all the lit signs around the parking lot showing that the store was open. 

I left a complaint at their website on a consumer contact form, but they refuse to answer me.  Nowhere on their website can I find email addresses to make further complaints.  Kroger was very rude to me and continue to be rude and uncaring as they refuse to respond to my complaint. 

This report was posted on Ripoff Report on 04/26/2011 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kroger/Salem-Virginia-24153/Kroger-Rude-Manager-Kicked-Me-Out-Salem-Virginia-722359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

To the OP..

AUTHOR: Robert - (U.S.A.)

Kroger was very rude to me and continue to be rude and uncaring as they refuse to respond to my complaint.
- This is how you left your post over two months ago.

and I was apologized to.  I've resumed shopping and all is fine.

-  It's good that they apologized to you.  While I do think it is good that you finally came back and updated it, don't you think it would have been fair to the store to actually post this 2 months ago before you "moved on"?  Because until you posted this update all anyone ever saw was that they were non-responsive.

To Voice..I too have been in stores at "off hours" when I may be one of a few people in it.  But perhaps it is just me but while I don't consider 6am a busy time for Grocery Stores I also don't consider 6am off hours where there might be only one or two people in it.

But in the end it is really a non-issue because the OP seems to be satisfied with the outcome.

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#2 General Comment

Nothing unusual about being the only customer

AUTHOR: voiceofreason - (United States of America)

Nothing unusual about being the only customer. I've been the 1, or maybe 1 of 2 or 3,  numerous times during odd midnight/early morning hours at the 24 hour supermarkets around here. There's cars parked outside; you don't know that they're just the employees' cars. Sometimes I encounter such stores being closed when they normally wouldn't be, for maintenance, training, inventory work whatever, and either the doors are locked with an explanation sign, or employees are stationed at the entrance to tell shoppers they're closed, and if necessary, why. That the manager was totally wrong was pretty much confirmed by the author, to whom Kroger made nice afterward. Overreaction or not, at the very least the feeling of aggravation was justified due to the loss of time and effort in making the stop and shopping for nothing. The author was probably on the way to work. Most folks I know don't leave themselves much room for error time-wise when budgeting time to get some breakfast fast during their morning commute. Something like this happens and it likely means either foregoing that breakfast, or getting to work late, or having to sneak out after clocking in, or phoning for delivery from some nearby grease pit.
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#3 Consumer Comment

Ok Silly

AUTHOR: Susan - (USA)

 I am the law - Chicago (USA)

Where did I say I would go into a burning store?  This poster walked in unlocked doors, did their shopping and didn't find out the store was closed until they tried to pay.
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#4 Consumer Comment

Thanks Robert

AUTHOR: I am the law - (USA)

Robert,

I have to admit that even I didn't consider the fact that the author said he was the only person in the store. That fact would tell me that everyone else managed to understand that the store was closed.

Thanks for the back up.
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#5 Consumer Comment

Me Too

AUTHOR: Cory - (U.S.A.)

A couple of years ago, I'm on my way to work and stop by Ruffer's coin shop on Bandera to pick up a coin for a customer. It's 9:45 am. I walk in through the front door and the a'hole starts yelling at me that they don't open up until 10am. Well dips**t, the hours are ON THE DOOR that's PROPPED OPEN, so I can't see the hours, ON THE DOOR. His tact is in his ass. I suspect the manager at kroger GOT CAUGHT not locking the door, a security violation and reacted accordingly. She got caught screwing up. I don't know what you mean by "lit signs" around the parking lot showing the store was open. I've found e-mails are just about useless. They probably receive thousands a day. If I want something DONE, I talk to someone, taking their name, the time and date when I spoke with them AND what action will be taken. Then there IS someone to blame for inaction.
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#6 Consumer Comment

Comments

AUTHOR: Robert - (U.S.A.)

From how this was written it seems as if this is a 24(unless the OP really did mean 34) hour store that would NORMALLY be open at this time.  So it could be logical that a person MIGHT go in thinking it was open.  It was mentioned about the signs in the parking lot being turned on.  Really at 6am in the morning one may not expect the lights to be on and I would bet that even if they were off the OP would not have noticed.

However, there was a sign on(or near) the door.  With the way that the manager reacted the OP was the only one who actually went into the store and was shopping.  So why did it seem that other customers got it and didn't go in to go shopping?  If the OP is the only one who didn't "get it", can the management or employees really be to blame?  That is unless you are going to claim that they don't get customers at that time in the morning and that the OP was the only customer, which then would make you wonder why they are open 24 hours in the first place.

But then what does the OP do?  They go out and are in physical pain because they were "thrown out" of a store that was CLOSED.  Not only that but they get their camera out and start to take pictures of the store.  Those statements make it look like they have just boarded the express train to "Dramaville", and really make you wonder how exaggerated this story may be.
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#7 Author of original report

Kroger Update

AUTHOR: Rod - (United States of America)

This happened over two months ago and I don't know why the comments are just now being made.  The incident is over and I have dropped it long since then.  The incident was video taped by the store, the administration reviewed the tape, the manager was spoken too about some policies being broken, and I was apologized to.  I've resumed shopping and all is fine. 
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#8 Consumer Comment

Ok, Silly.

AUTHOR: I am the law - (USA)

"Call me silly but if the door is open, and no one stops me as I walk around with a cart picking out my groceries, then the store is open." - Susan

So, using that logic, if the building was on fire and the doors were open, you'd go in and shop if no one stopped you? Do the world a favor.
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#9 General Comment

Not customer responsibility to worry about Kroger's reputation

AUTHOR: voiceofreason - (United States of America)

It's not any wronged customers' responsibility to worry about Kroger's total corporate reputation. It's Kroger's responsibility to ensure that their managers in all locations (and the poster DID identify the specific location) treat customers appropriately. This one didn't and Kroger pays the price by getting punched in the mouth on RR. "The manager had a bad day?" you might come back and state? "Isn't a person entitled to one bad moment?" Okay, I'll answer that in advance. And the customer is also entitled to her bad moment. The manager handled the customer by embarrassing her and rudely ordering her out of the store. The customer handled the store by posting here. Even Steven. Kroger don't like it, nor its devoted workers or their families? Well, too bad. Kroger ought to acknowledge the inappropriate handling of this situation, from keeping the doors open all the way to the end, apologize, promise that the manager will be dealt with and offer the customer a reason to feel their serious about it. 
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#10 Consumer Comment

Call me silly....

AUTHOR: Susan - (USA)

 Call me silly but if the door is open, and no one stops me as I walk around with a cart picking out my groceries, then the store is open.

In this case the manager should have opened a register and let you pay for your groceries.  THEN she should have raised hell with employees. 
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#11 Consumer Comment

A series of ones.

AUTHOR: I am the law - (USA)

    Its amazing to me that someone will have a moderately bad experience with ONE person at a company ONE time, and suddenly they think that entire company is an evil corporate giant. Wouldnt it be more appropriate to say, This ONE manager at this ONE Kroger was a jerk? I guess its just easier for your simple little brain to look at everything as black or white, isnt it? Well, lets turn this around. Lets say that you got excellent customer service from ONE person at ONE Kroger ONE time. Would that permanently make the entire company the best ever in your eyes? Probably not.  Unfortunately, thats just human nature; to be negative like that.

    My father worked at a Kroger store for 42 years, 30 of which he was a manager. He didnt have a single complaint (customer or worker) against him in all that time. Im sure that there are other people at Kroger like that to this day. That being said, its obvious that youre sterotyping everyone at the company and your report against Kroger themselves is totally unwarranted. 

    Bottom line: there was a sign up; the author just missed it. He ran into ONE overreacting jerk at a company ONE time. Let it go, people.
I regret to inform you that you'll run into more than ONE jerk in your life. Are you going to file ROR's on them, too?
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#12 General Comment

Store was rude and unresponsive. Report justified!

AUTHOR: voiceofreason - (United States of America)

To "The Law", the store manager was rude and unresponsive (barring a rebuttal from her stating otherwise), so the report justified! They had no business leaving "Open" lights/signs/whatever on, nor should the doors have been open, nor should other employees have watched her parade in without saying something to her before her time was rudely wasted. Barring the doors being locked, there should have been clearly posted signs placed in the face of anyone approaching the open entrance. Screw Kroger on this one. Overreaction or drama on the poster's part aside, they should still respond to her and apologize.
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#13 Consumer Comment

Same thing happened to me

AUTHOR: mr rik - (USA)

Some time ago, when I was living in a place that got snow.  Since we were getting a blizzard, and I was taking the dog for a morning piss, I decided to put aside my hatred for kroger this one time and walk on over to get some emergency food in case I couldn't get out for a couple days.

Well I made the journey and tied my dog just inside the door so he could thaw, then went to do my shopping.  Then just like you stated, some ahole manager informs me that the store is closed.  No compassion at all, just wanted me out.  So phuk them, Me and you both probably avoided some major food poisoning.  Just do a search on all the food recalls they have.

I broke their window.
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#14 Consumer Comment

Is your life really this boring?

AUTHOR: I am the law - (USA)

I'm not hearing something right here. You said that they didn't have a sign posted about the store being closed, but after you were asked to leave, you said that you suddenly saw a sign "maybe 10 feet away on the glass wall now that I had reason to look closer". In other words, you just didn't see the sign when you first walked in. Ok so, you made a boo-boo and someone got on your case about it. Big deal. Apologize and leave the store like a grown-up.

I laughed when I read this, "
I walked back to my car feeling very hurt, my stomach was churning, and I decided to take action.  I fished my camera out of my backpack and went up to photograph the door." Ok, Action Jackson, I think you're taking this a bit too far. I don't think this is a situation that would warrant a vigilante response. What did you hope to accomplish with your camera? No one cares. You act like you were filming the Rodney King beating or something. And, I don't suppose you considered the fact that even if you submitted a picture to the Kroger complaint department (if there is one), there'd be no solid indication of what date the picture was taken on?

Let it go. There are bigger problems in the world.
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