• Report: #430311

Complaint Review: Krystal International Vacation Club

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  • Submitted: Tue, March 03, 2009
  • Updated: Wed, April 02, 2014

  • Reported By:Lansdale Pennsylvania
Krystal International Vacation Club
Paseo Kukulcan, Km 9, Lota 9 Y 9a Cancun, Q Roo, Mexico, Other U.S.A.
  • Phone: 998-848-9800
  • Web:
  • Category: Hotel

Krystal International Vacation Club Timeshare Sales with hidden fees / not full disclosure of actual agreement Cancun, Quintana Roo, Mexico

*Consumer Comment: Krystal Timeshare Scam

*Consumer Comment: Krystal Timeshare Scam

*Author of original report: NH Krystal Cancun Resolved My Complaint/Thanks to Ray Rubio

*Author of original report: SUCCESS!!! Thank you, BOA!

*Author of original report: Fraud Charges Filed

*Author of original report: Fraud Charges Filed

*Author of original report: Fraud Charges Filed

*Author of original report: Fraud Charges Filed

*Author of original report: Update: More Scamming to Report...

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The NH Krystal Cancun resort in Cancun has the concierge call your room and invite you to a free breakfast to discuss "excursion options and to welcome the guest". Guest arrives at the appointed time and while you are eating breakfast, the concierge hands you over to another "agent" who discusses the amount of travel the guest normally does in the past 5 years. After breakfast they qualify the guest for credit-worthiness and take you upstairs to a private showing of available rooms and suites for timeshare sales.

After viewing the rooms, the guest is taken down to the private office where the sales team meets with you. When you begin to ask cost questions, they turn the guest over to another sales person, and when the guest is not satisfied by the answers, which are vague and contradictory, they turn the guest over to another more skilled and fast-talking salesman who is the "closer". My closer appeared as soon as I produced a calculator.

The closer writes scribbled notes on several pieces of paper, stating that the guest can buy "weeks", which are turned over to a resales agency in the US, and you are assurred a $6,000.00 USD return above the initial 12,000 investment, equal to $18,000 within 18 months. Barring any hurricane damages, the guest is almost guaranteed the quoted return. They give the guest 20 minutes to think it over, stating that you have the right to cancel the transaction within 5 business days.

After filling out and signing the agreement, the guest in then shown the maintenance fee ($500.00+ per week), handed receipts for charges made to open a MasterCard account in the guest's name for $12,000 (which were not signed by me until after the money was charged to the new credit card account), then disclosing the credit card number and many forms to fill out to automatically buy 1) rights of a resale company to handle your 26 weeks of timeshare sales, 2) membership to RCI, the vacation club resort options company, 3) subscription to the magazine listing vacation options, 4) coupons to use the other two Krystal resorts in Mexico up to the year 2023 every other year.

I was stupified and sure I would research and find this too good to be true, and opt out of this agreement. Since I was leaving the next day to return to the US, I did not argue and decided to handle the matter upon return, where I could do Internet research on this company. Many online complaints!!!

By the first business day after the agreement was signed, I sent a fax and a copy of the fax receipt confirmation to the offices of KIVC cancelling my agreement. I had read online that others who had used registered mail did not get a response and the 5 business days had elapsed. Now I had automatic confirmation that I had cancelled and that they had received my cancellation.

Next I called the credit card company, explained that I had cancelled the transaction, and the credit card company immediately cancelled my card and sent me affidavit forms to prepare should the charges be challenged by KIVC. I then called the resales company and informed them that I had cancelled the agreement and that I did not own any timeshares for them to resell. They in turn called the credit card company on my behalf and removed their charges from my credit card account. They were very responsive and NICE.

I followed up by contacting the timeshares rewards/exchanges company and was grateful to find out that I was not yet listed as a member, so no fees would be filed.

To this date, I have still not received a response from KIVC or any QC or sales person acknowledging my cancellation. Fortunately, according to my attorney, I have sufficient documentation that I attempted to cancel and will not be held liable for ONE PENNY.

Readers, if you find yourself making a bad decision like I did, take matters into your own hands, make as many calls as you can find phone and fax numbers for in your information packet, inform all associated company's policies that you HAVE CANCELLED your agreement and you can avoid any charges for this investment if you change your mind when you have a chance to read all the fine print and research others' experiences.

I am writing this story to ensure that this does not happen to anyone else. There are hundreds of dollars in hidden fees that are not revealed until after the agreement is signed. Get your free breakfast if you must, but you have no obligation!

Cancun Scamee
Lansdale, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 03/03/2009 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Krystal-International-Vacation-Club/Cancun-Q-Roo-Mexico-Other-77500/Krystal-International-Vacation-Club-Timeshare-Sales-with-hidden-fees-not-full-disclosure-430311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Krystal Timeshare Scam

AUTHOR: TeresaSantos - ()

According to PROFECO (Consumer’s Protection Agency in Mexico), Timeshares are the Industry they receive more complaints about, and Krystal is one of the most problematic resorts, being that the Company doesn’t respect the timeshare regulations established in Mexico. They have a club called KIVC (Krystal International Vacation Club). On their website, they claim to be one of the best known and loved resorts in Mexico, despite all the complaints filed against them. The Krystal timeshare scam works just the same as other timeshare scam operations, very similar to the tactics used by Mayan Palace. The sales staff invites you to a 90 minutes “sales presentation”, promising free gifts and cash, but without telling you that the real purpose of the invitation is to take you to a timeshare presentation, which is strictly forbidden by the Mexican law.

 

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#2 Consumer Comment

Krystal Timeshare Scam

AUTHOR: RobMad - ()

We've been recently in Cancun, Mexico, on a vacation, and people from Krystal Timeshare presented us that we can invest money as they are in need to expand and improve their property, and in return we would get convenient accomodation over in their hotel or in any of RCI locations. We haven't been exposed to timeshare before, and they insisted in their presentation that this is not a timeshare. However we paid a deposit and signed some parpers, including a promisory note for the rest of the amount of a membership, membership that would alow us to benefit further from what they mentioned. We didn't notice right away that actually we signed timeshare services . More to it, all the other conditions in the contract may enslave us to pay them without benefiting from what we thought. The timeshare word is sort of frequently present in on all the papers we have signed, but at that time they drove the papers so that we haven't noticed it, although we should have read it very carefully

 

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#3 Author of original report

NH Krystal Cancun Resolved My Complaint/Thanks to Ray Rubio

AUTHOR: Cancun scamee - (U.S.A.)

I wish to remove my complaint against Krystal Cancun.

My request to terminate the Agreement for timeshare purchase was granted.

Thank you to Ray Rubio of Krystal for helping me to resolve my complaint.

Please disregard all comments and complaints against Krystal Cancun.

I am satisfied with the outcome and do not have a complaint against them.

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#4 Author of original report

SUCCESS!!! Thank you, BOA!

AUTHOR: Cancun scamee - (U.S.A.)

My entire credit card account has been closed with a ZERO balance.Here's what it finally took...

Fraud charges were filed with BOA soon after I attempted to cancel my agreement with KIVC. BOA asked only for a copy of the faxes and my Purchase Agreement so they could review Clause 17(the termination clause) to put fraud charges in motion.

A few days later, I emailed Ray Rubio at Krystal, letting him know that fraud charges were filed and he would be in serious trouble legally. He had a rep call my house, the voicemail asking to call back ASAP. Instead, I replied via email. Rubio admitted in email that he did get my cancellation request the first business day after the transaction, so I had it in writing that he did receive my faxed cancellation.

My last correspondence said he would immediately send me via email a Termination Agreement to quickly settle the charges. After 10 days went by without receiving any such document, I emailed him again telling him I didn't believe that the termination agreement document even existed, he was just buying time. I wrote that I was moving forward with all charges.

Within the next 24 hours, my account had a zero balance, case closed.
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#5 Author of original report

Fraud Charges Filed

AUTHOR: Cancun scamee - (U.S.A.)

Bank of America has been working on my behalf to have all charges removed. They recommended filing FRAUD charges against Tiempo Comparte along with my billing dispute. Fraud charges are applicable because Tiempo Comparte received my written request for termination of the agreement within the 5 business days as stated in Claus 17 of the Purchase Agreement.

I have not been responsible for any charges yet and have not received any bills from BOA. Your best chance to emerge victorious:

*Write both email and fax to Krystal within the first 5 business days of entering into the agreement.

* Email and call Regal to let them know you are cancelling the contract. I received a full credit on my card immediately. This also proves that you are making an effort to cancel everything.

*Email the RCI complaints department through their website. You will receive a response with your original complaint attached to support your dissatisfaction and attempts to cancel.

*Call the Bank of America billing disputes and fraud claims departments and cancel your card while you file your claims. If they reissue you a new card, cancel that one too. No one can bill you if you have cancelled the card.
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#6 Author of original report

Fraud Charges Filed

AUTHOR: Cancun scamee - (U.S.A.)

Bank of America has been working on my behalf to have all charges removed. They recommended filing FRAUD charges against Tiempo Comparte along with my billing dispute. Fraud charges are applicable because Tiempo Comparte received my written request for termination of the agreement within the 5 business days as stated in Claus 17 of the Purchase Agreement.

I have not been responsible for any charges yet and have not received any bills from BOA. Your best chance to emerge victorious:

*Write both email and fax to Krystal within the first 5 business days of entering into the agreement.

* Email and call Regal to let them know you are cancelling the contract. I received a full credit on my card immediately. This also proves that you are making an effort to cancel everything.

*Email the RCI complaints department through their website. You will receive a response with your original complaint attached to support your dissatisfaction and attempts to cancel.

*Call the Bank of America billing disputes and fraud claims departments and cancel your card while you file your claims. If they reissue you a new card, cancel that one too. No one can bill you if you have cancelled the card.
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#7 Author of original report

Fraud Charges Filed

AUTHOR: Cancun scamee - (U.S.A.)

Bank of America has been working on my behalf to have all charges removed. They recommended filing FRAUD charges against Tiempo Comparte along with my billing dispute. Fraud charges are applicable because Tiempo Comparte received my written request for termination of the agreement within the 5 business days as stated in Claus 17 of the Purchase Agreement.

I have not been responsible for any charges yet and have not received any bills from BOA. Your best chance to emerge victorious:

*Write both email and fax to Krystal within the first 5 business days of entering into the agreement.

* Email and call Regal to let them know you are cancelling the contract. I received a full credit on my card immediately. This also proves that you are making an effort to cancel everything.

*Email the RCI complaints department through their website. You will receive a response with your original complaint attached to support your dissatisfaction and attempts to cancel.

*Call the Bank of America billing disputes and fraud claims departments and cancel your card while you file your claims. If they reissue you a new card, cancel that one too. No one can bill you if you have cancelled the card.
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#8 Author of original report

Fraud Charges Filed

AUTHOR: Cancun scamee - (U.S.A.)

Bank of America has been working on my behalf to have all charges removed. They recommended filing FRAUD charges against Tiempo Comparte along with my billing dispute. Fraud charges are applicable because Tiempo Comparte received my written request for termination of the agreement within the 5 business days as stated in Claus 17 of the Purchase Agreement.

I have not been responsible for any charges yet and have not received any bills from BOA. Your best chance to emerge victorious:

*Write both email and fax to Krystal within the first 5 business days of entering into the agreement.

* Email and call Regal to let them know you are cancelling the contract. I received a full credit on my card immediately. This also proves that you are making an effort to cancel everything.

*Email the RCI complaints department through their website. You will receive a response with your original complaint attached to support your dissatisfaction and attempts to cancel.

*Call the Bank of America billing disputes and fraud claims departments and cancel your card while you file your claims. If they reissue you a new card, cancel that one too. No one can bill you if you have cancelled the card.
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#9 Author of original report

Update: More Scamming to Report...

AUTHOR: Cancun scamee - (U.S.A.)

Exactly ONE BUSINESS DAY after the Purchase Agreement escape clause expired, I received a WELCOME email from a representative of KIVC. They seem to have no trouble sending the welcome email, but have a heck of a time responding to REPEATED requests to terminate the agreement within the 5 business days stated in the Purchase Agreement.

I will be joining the fight with the others who have complained, specifically the national media who LOVE to expose scams that harm innocent Americans. KIVC will be HISTORY and will be sued until they are bankrupt!

A now EMPOWERED Scamee!!!!!
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