- Report: #684191
Report - Rebuttal - Arbitrate
Complaint Review: Krystal International Vacation Club
Krystal International Vacation ClubPASEO KUKULKAN KM 9 LOTE 9 Y 9A Z.H. 77500 CANCUN, Cancun, Select State/Province United States of America
Krystal International Vacation Club Scammed on Vacation Cancun,Mexico
Nothing interested me until I was ready to leave and the final salesman (possibly the sales manager) made me an offer I couldnt refuse. For $4,900.00 I could get 10 weeks at the NH Krystal Resort over the next 10 years (1 week per year) as well as membership into their vacation club where you received the first 2 years membership free and could remain a member as long as you paid the annual dues. Here they guaranteed a weeks stay at resorts all over the world for no more than $399 a week. This didnt interest me until he told me I could sell my 10 weeks back to Krystal in blocks of 5 weeks over a 2 year period for $3,500 a year! WOWwhat a no brainer in my mind! I could invest $4,900 today, have $7,000 in 2 years and still have access to the $399 or less a week package!
When I questioned how they could do this and why, the salesman gave me a reasonable explanation. I even asked him what he would do (use the 10 weeks or sell them back to Krystal) and he said selling them back was the best deal. They had me!
Since selling my weeks back to Krystal was optional, I didnt really expect to see anything in the sales contract. Ray Rubio, the Quality Assurance Manager, also explained how I could sell the weeks myself. That however wasnt in my plan.
Reality hit me a few weeks later when Krystal gave me a welcome call and didnt ask about buying back my weeks. I contacted both Ray Rubio and the Quality Assurance department about buying back my weeks and both gave similar responses of Krystal International does not handle the rental or resale of your weeks. which doesnt answer my question. They never denied that the salesman told me that Krystal would buy back my weeks, they just ignore the question!!
I fought the charge with my credit card company but lost since nothing in the contract addresses Krystal buying back my 10 weeks and my 5 day cancellation period was long past. Since I lost that private battle, I have decided to go public and warn others of this scam!
BEWARE!! DO NOT FALL FOR THIS SCAM WITH KRYSTAL!! DO NOT BELIEVE WHAT THE SALESMEN SAY UNLESS IT IS TYPED IN THE CONTRACT!! IF IT IS NOT TYPED IN THE CONTRACT, KRYSTAL WILL NOT HONOR WHAT WAS TOLD TO YOU DURING THE SALES PRESENTATION!!
This report was posted on Ripoff Report on 01/18/2011 08:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Krystal-International-Vacation-Club/Cancun-Select-StateProvince-/Krystal-International-Vacation-Club-Scammed-on-Vacation-CancunMexico-684191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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