• Report: #757814

Complaint Review: Kwik Kar Lube & Tune

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  • Submitted: Thu, July 28, 2011
  • Updated: Tue, August 23, 2011

  • Reported By: james — Houston Texas United States of America
Kwik Kar Lube & Tune
9623 Jones Road Houston, Texas United States of America

Kwik Kar Lube & Tune rip-off, scam, fraud, Kwik Kar Houston, Texas

*Consumer Comment: Highly Recommend

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I stopped in for an oil change. The technician, listed on
the invoice, C. Mills stated that I had gone twice over the amount of miles.
However, this was not accurate as my car only requires oil changes every 5,000
miles.

Of course, I knew where she was headed and as I suspected, she recommended (an
upsell) letting her flush it out at half-price. I declined, so she indicated
that she could go ahead and change the oil, but it would still appear very
dark. I should have cancelled the service and left at this point, but I allowed
the oil change.

Afterwards, a couple of days later, the oil change reminder
light came on, so I am assuming she didn't reset the data at the time of the
change. To be safe, I took the car to the dealership to have them re-change the
oil and reset the data to be safe. Lesson learned. I have my doubts on whether
she actually changed the oil. My dealership has the same doubts. They also indicated that my oil did not need to be flushed out. I will not use
this business ever again and cannot recommend to anyone.

This report was posted on Ripoff Report on 07/28/2011 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kwik-Kar-Lube-Tune/Houston-Texas-77065/Kwik-Kar-Lube-Tune-rip-off-scam-fraud-Kwik-Kar-Houston-Texas-757814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Highly Recommend

AUTHOR: Justin_Williams - (United States of America)

I visited this location today and all I can say is wow. The level of customer service is unlike anything I have ever seen. I was greeted by the manager, Ms. Mills, and she was very helpful and did a great job explaining the services to me. I was treated wonderfully by the entire staff. The waiting area was very clean and comfortable. In fact, I was so comfortable my car was ready before I knew it. Overall, this was the nest customer service experience I've had in quite some time. I highly recommend this shop
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