• Report: #952042

Complaint Review: Kybtec

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  • Submitted: Sun, October 07, 2012
  • Updated: Sun, October 07, 2012

  • Reported By: Marty T — Spring Valley California United States of America
Kybtec
Internet United States of America

Kybtec, Kybtec World Clock fails to respond and fix costomer problems Internet

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I purchased Kybtec's World Clock software online and was very happy with the software's functionality. Everything worked as advertised and as expected.

That is, until I upgraded my system to MS Windows 7. I re-downloaded the software and applied the security key.  Their system got confused and refused to activate my license thinking I was trying to run the World Clock on more than one computer without having purchased multiple licenses.

My original e-mail, detailing the problem, was sent to Info01WorldClock@Kybtec.de in November, 2011. I received their auto-response but no follow-up from their customer service.

I sent repeated e-mails about the problem for the following couple of months.  No reply was received.I researched the company on Hoovers and mailed the president of the company. Again, no reply.

All I have asked is that they allow me one single license to my current computer. I provided them with the computer's identification code. Since then, I sent repeated e-mails, 63 in total and continue to received no response at all from them, other then auto-responses. I am still unable to activate the software...

This report was posted on Ripoff Report on 10/07/2012 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kybtec/internet/Kybtec-Kybtec-World-Clock-fails-to-respond-and-fix-costomer-problems-Internet-952042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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