- Report: #107740
Report - Rebuttal - Arbitrate
Complaint Review: Kyocera Wireless
Kyocera WirelessP.O. Box 134 Niagra Falls, New York U.S.A.
Kyocera Wireless Rebate Fraud, Rip-Off Niagra Falls New York
*Author of original report: Kyocera Comes Through!
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I spoke to Sergio, and a superior to him on Tuesday. I was informed they would expedite my rebate. They repeatedly stated it requires 6 to 8 weeks to process a rebate. I countered that I have waited twice that length of time and still have not received my rebate. They said that they calculate time from when the rebate enters processing. My view is that the customer ought to be first priority, rather than lame excuses given to gloss over extreme customer abuse and failing to abide by the terms of their own rebate certificate.
I informed them that I wanted my rebate processed immediately, and sent to my attention by overnight mail. This should be easy enough. The American invasion of Grenada didn't take anywhere near this long!!!
As of this hour, nothing has been done, my rebate languishes in processing, no indication that it has been completed and sent to me as demanded.
My opinion is that these people are actively engaged in consumer fraud, hoping that most who send rebate certificates back will never demand their fulfillment. Those who give up and go away simply benefit these people, who have not demonstrated to my satisfaction, any desire to accomodate customer expectations.
As a result, Kyocera has lost a long time customer who has purchased many products from them in the past.
I will never, ever, do so again!
They ripped me off!
This report was posted on Ripoff Report on 09/09/2004 08:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kyocera-Wireless/Niagra-Falls-New-York-14302/Kyocera-Wireless-Rebate-Fraud-Rip-Off-Niagra-Falls-New-York-107740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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