- Report: #851581
Report - Rebuttal - Arbitrate
Complaint Review: LA Carpet
LA Carpet8775 Research Dr. Irvine, California United States of America
LA Carpet Long Area Carpet and Rug, Inc. Salesman and owner lied about carpet materials; Irvine, California
*General Comment: What carpet company did you end up using?
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We went into LA Carpet inquiring about Stain Master Carpet by DuPont. This is a nylon material.
The salesman for LA Carpet lied to our face and told us this carpet by Shaw Industries was nylon but it was a much better quality of nylon. Only later did we come to find out the salesman lied and the carpeting he sold us was actually polyester!! It is made for model homes. It is not made to be walked on.
The carpet is terrible quality. We noticed serious quality issues at 6 mos. old. We are two senior citizens. No kids. The carpet was literally falling apart. We filed a claim with LA Carpet. They jerked us around with some moron "carpet expert". This "expert" laid a carpenter's scratch awl on the carpet took a picture then left. He writes some report stating there is no problem with the carpet and we simply need to have the carpet cleaned. We had just had it professionally steam cleaned about 10 days before this carpet expert came over. We showed him the receipt for the cleaning. I guess the clumps of fibers falling out of the carpet does not mean anything. There are literally bald spots on the carpet and a lot of "corn rows".
I am a retired engineer. I took a digital depth gauge and measured the carpet. To be fair, I vacuumed a brand new piece of leftover carpet and the areas around the house where we were having problems. I vacuumed the test areas and new carpet sample to stand the fibers up as high as possible. I did not walk on the areas to be tested before testing. The new carpet measures 43/64" in height. The track in the hallway measured 13/64" average height. Similar readings were found at all the problem areas. We took pictures of the digital readings and forwarded with some pieces of the carpet fiber clumps that are falling out of the carpet backing. The carpet has worn down over 50% in less than one year.
Shaw Industries, to their credit, agreed to refund our money in full. LA Carpet took the refund and refuses to give us our money back. We have had to take them to small claims court
Don't deal with LA Carpet. You will be lied to just to make a sale. You will be lied to after you have problems with their crappy carpet quality. If you deal with LA Carpet, you'll be sorry.
This report was posted on Ripoff Report on 03/09/2012 10:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Carpet/Irvine-California-8775/LA-Carpet-Long-Area-Carpet-and-Rug-Inc-Salesman-and-owner-lied-about-carpet-materials-851581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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