• Report: #460857

Complaint Review: LA Casting, Casting Networks

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  • Submitted: Thu, June 11, 2009
  • Updated: Thu, June 11, 2009

  • Reported By:Los Angeles California
LA Casting, Casting Networks
http://talent.lacasting.com/Common/Home.aspx Los Angeles, California U.S.A.

LA Casting, Casting Networks Incredibly Rude ! Los Angeles California

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I am a working actor in Los Angeles, and use a handful of casting networks and an agent to secure auditions. I recently experienced terrible customer service from at least three individuals from LA Casting. An office manager was supposed to call me today, but it is almost 5 pm, and big surprise, no call.

Basically, the problem was email-related (I was not receiving audition notices and I had missed an audition) and instead of helping me solve the problem (still not solved), they told me I was being unreasonable, that the email Alerts I had always received were just a courtesy, and that I should drop my email provider and get a gMail account ! And then I was hung upon.

The individual I was dealing with then purposely 'misunderstood' explicit instructions that were gone over on the phone and in two email messages, and changed my email back to a former/not used email address. It's a little technical to go into the back and forth, but I was jerked around big time. I was constantly 'talked over' and told by their employee and manager that they were 'Number One'. I'm laughing about it now, but can you imagine ?

I have gone a little public about my experience, and have received some private and some public support for the way I was treated. There is not much to do, except report them and see what happens. And, re: previous complaints, yes, they do screw you a bit in the money dept, plus, they flood their site with student films and do not offer the choice to opt out of those notices. Other than that, it is a clean, well-put together site (although obvs not put together by their office staff, who did not even know what a 'header' was, lol).

We are kind of stuck with them for now. The main baddies are named Taylor and Tommy.

I do not expect any kind of apology from this company. But, crazier things have happened !

anon
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 06/11/2009 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Casting-Casting-Networks/Los-Angeles-California/LA-Casting-Casting-Networks-Incredibly-Rude-Los-Angeles-California-460857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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