• Report: #812041

Complaint Review: LA Fitness (Lawrence location, Indianapolis)

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  • Submitted: Tue, December 20, 2011
  • Updated: Sat, January 21, 2012

  • Reported By: mbh — Indianapolis Indiana United States of America
LA Fitness (Lawrence location, Indianapolis)
9930 Pendleton Pike, Indianapolis, IN Indianapolis, Irvine California Corporate HQ, Indiana United States of America

LA Fitness ,Lawrence location, Indianapolis, LA Fitness, Lawrence, Indianapolis LA Fitness Personal Training RIP-OFF, SCAM, WON'T RELEASE US FROM CONTRACT, NEGLIGENT Indianapolis, Irvine California Corporate HQ, Indiana

*Author of original report: Ok then....

*UPDATE Employee: You missed a section

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My wife is the latest victim of LA Fitness and their personal training scam. We signed up for a membership at the Lawrence (Indianapolis) location in November. She was offered a "free assessment"; basically a short workout with a trainer followed by a high pressure sales pitch to sign up for personal training sessions. She agreed.

This is where the trouble started. First, she was never allowed to read through the contract she signed, and was never given a copy of it that day. She was also not made aware of LA Fitness's 3 day cancellation policy. Her first training session wasn't even until after the 3rd day! Then, her trainer had to reschedule her first session, then he didn't show for the rescheduled session. She was put with another trainer, and never given a baseline fitness assessment (body fat %, cardiovascular endurance, etc.). The trainer then proceeded to overtrain her to the point of exhaustion. I have a background in physical fitness and have been weight training for a decade. I clearly saw the symptoms of overtraining. She could barely walk the next two days from the soreness. I LITERALLY had to help her out of her chair and clothing, like she was elderly (she's 28).

Clearly she was traumatized by the experience, and wanted to cancel the contract. Upon visiting the LA Fitness and conveying my dismay, I was repeatedly told to have her "tough it out" and that they'd put her with another trainer. I also caught a glimpse of their computer screen for personal fitness clients. It has a coding system for registering a potential client's interest in signing up for personal training: unknown, cold, warm, and hot! Pressure sales at its worst.

I was redirected to several different people, with the obvious intent of giving me the "runaround" in order for me to give up. Finally my wife and I met with the head trainer, who proceeded to apologize backhandedly, and talk down to my wife by telling her it "took courage" to work with a personal trainer. Brodie Morris is his name, FYI. He told me he did not have the authority to cancel her contract; that had to be done at the corporate level.

We then contacted the corporate office. We were told several times the VP of Operations would return our calls, and are still waiting...I then filed two complaints with the BBB of Los Angeles (where LA Fitness's corporate headquarters are located). The first was for false advertising/services not provided; the second was for contract issues. They are both pending at the moment. I have since asked for a copy of my wife's fitness contract, which my location did provide. I should have had them sign and date it (duh) as it could then be proven I received it in December and it was not my wife's original contract. It was a copy, and that is clear, should we take this matter to court.

I still use the club as I have no problem with the facilities, and might as well get my money out of it. But I am disputing all personal fitness related charges for now, and considering pursuing legal action. Any help with this would be greatly appreciated.

In summary, LA Fitness runs a scam operation with regards to personal training. They give you a "free assessment", tire you out physically, sit you down and tell you how out of shape you are and how you need personal training. I can teach my wife what she needs to do to become fit, she doesn't need a year's worth of training sessions at $40 per session to get fit. She's not overweight, just a bit out of shape, and definitely not in terrible health. This company preys on people's body image insecurities (especially women, b/c the majority of people I see working with trainers at LA Fitness are women), and then pushes them into long term contracts with no way out. 3 days to cancel? Are you joking? This is a terrible business, and after searching the internet I realize I am not alone; there are thousands of similar complaints about LA Fitness.

Avoid this gym (or at least their personal trainers) at all costs!!! I am learning the hard way.

This report was posted on Ripoff Report on 12/20/2011 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Fitness-Lawrence-location-Indianapolis/Indianapolis-Irvine-California-Corporate-HQ-Indiana-/LA-Fitness-Lawrence-location-Indianapolis-LA-Fitness-Lawrence-Indianapolis-LA-Fitness-812041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ok then....

AUTHOR: mbh - (United States of America)

Mr. M:

I do apologize for using your name on here. I understand you are doing your job and what that job defines. My problem is more on the financial side of things. You have a responsibility to do what you do; train members. But all you have to do is browse this website and others to see that I am not the only one that has experienced problems with LA Fitness. And a lot of complaints follow a similar, concerning pattern. The language of the contract is such that it is impossible to get out of said contract should one decide they don't want to continue. My wife was never even given a copy of her contract. Really? That is considered good business practice? It took me having to request a copy of it. That is unacceptable. And three days to cancel? Her first session wasn't even scheduled for maybe 4 or 5 days after she signed the personal training contract. How was she supposed to even determine whether or not she liked the program if her only opportunity to cancel BEFORE her first training session? Most good businesses alllow a decent amount of time for a customer to cancel a service or return a product if they are unsatisfied; it is called being fair. So, for your information, we are now using the pool as our way of getting fit. As a swimmer from age group through college I have taught my wife proper technique and that is how she/we are pushing ourselves and getting results. And it is not costing us anything other than a few new swim suits and pairs of googles.

Again my apologies for using your name on this site....I was angry and unprofessional in that regard. But I do stand by my statements that LA Fitness uses deceptive and predatory sales practices with regards to selling personal training contracts; then offers no alternative when a customer wants out....except to pay half the of the remaining balance of the contract. For what? Oh...that's right....PROFIT
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#2 UPDATE Employee

You missed a section

AUTHOR: Brodie - (United States of America)

Mr. Holland, 
You are forgetting the entirety of our conversation. What happened to the part where I apologized for my employers miscommunication with your wife on her initial baseline assessment time? Or that I was more than happy to take your wife under my wing for the first month of her training program without any of your sessions being used so that we could build up her muscular endurance? I don't understand your qualm with me personally. And I do not appreciate you slandering my name as if I were the cause of your troubles. This is a results driven program and not a money driven program, I apologize that the legal/financial side to the business deal ended up the way it did but my job is to motivate and attain results which is exactly what you would have recieved for your investment if you would have left the program in my hands. And for further information for you, 38% of our locations training members are male which is actually a little bit higher than the national average of men in personal training programs vs. women. Also, never have we once used a hot/cold scale with our possible training clients. Either you want it or you don't. We are here to motivate and encourage, don't get that confused with pushy sales tactics. Discipline and consistancy are the two largest issues with people in fitness and we are here to make that known. Once again I apologize that the program that your wife had agreed to initiate did not start as planned. But, I did everything I could to go above and beyond servicing both of you to meet the original needs established with the fitness assessment. So if you could please not use my name in any other reviews I would greatly appreciate it as this is my career and pride myself in doing it very well.

Thank you,
Brodie Morris
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