I am a loyal, paying member of LA Fitness. I do love the floor weights and exercises, but swimming is my main avenue for exercise, as I have some physical limitations that are best addressed by swimming. I made this fact known when I signed up with LA Fitness at 5591 Sheridan Street, Hollywood, Florida. They assured me that the swimming lanes were available most of the time. The lanes were rarely available, so I inquired about my membership transfer to LA Fitness at 350 N. University Drive, Pembroke Pines, Florida. It was transferable and I began swimming at least 3 times a week at the pool in Pembroke Pines. I usually arrived anywhere from 11:00am - 2:00pm.
After about 3 months, my swimming became very limited and I was forced out of the pool on at least 8 occasions, while the pool maintenance sprayed cleansing foam into the pool while I was swimming and also wrapped a large electrical hose that fed the cleaner across the pool, blocking my swimming.
I asked management when the pool maintenance was scheduled so that I would not interfere with their cleaning. They told me around 1:00pm. I came the next days earlier and I was still chased out of the pool. I this time asked management if there was a schedule for cleaning and he told me Tuesdays and Thursdays around lunch time. I came on M-W-F and the maintenance chased me out of the pool.
This went on for about 1 month. I asked to speak to someone and told them that I was losing money by dressing to swim and being chased away. They explained to me that they cannot dictate to pool maintenance what time they should clean. I explained that I wanted money back for the month and they said it was not their responsibility to provide swim time to the members.
At the risk of being further forward, I must say that the women's bathrooms and showers are always filthy, with toilet paper, hair and such in the showers and all over the floor. I had asked nicely one day if someone could clean at least one of the showers so that I could shower. The staff told me that they would have it taken care of. One hour later, when I went to the shower, there was still no shower available that was sanitary.
I'm not expecting that all of the facility be up and running, and perhaps this particular LA Fitness is going bankrupt, since the whirlpool and steam rooms were not working for one month. The staff kept saying that the parts were "on order". If this facility is going bankrupt, I suppose I will never recover my lost fees but will file a Class Action Lawsuit.
I do not want to discontinue my membership with this location but, instead, want one month's membership fees reimbursed and a solid explanation of when I can free swim without being chased away or interfered with by the pool cleaning/maintenance