- Report: #1136702
Report - Rebuttal - Arbitrate
Complaint Review: LA Fitness
LA Fitness3508 Rosemead BLVD Rosemead, California USA
LA Fitness Pro Results Blind Contract Rosemead California
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I joined LA fitness in late March of 2014 and the day I became a member I was imediatley asked if I would like a free training assessment for personal training and I accepted the offer. After the assessment I was asked if I would like to receive the personal training at a cost that I thought was a bit too expensive for my budget but figured I would only need about four sessions and then work out on my own without the personal training.
So I told the saleperson I needed time to think about it and that I would need to ask my wife if it;s something we can afford to do. The salesperson said go ahead but that the deal she was offering was expiring soon. About a week went by and I got a phone call from the sales person who started telling me about how the original deal had expired but that a new better deal was now available. So I told the saleperson that my wife wanted to get some personal lessons as well and I asked the sales person if there were any deals for couples.
The saleperson prodeeded to tell me that if my wife wanted the personal training she can train with me on the same deal and there would be no extra cost. Before I forget, the original deal was going to include 17 free sessions and the new deal includes 41 free sessions.
After I spoke with my wife about what the salesperson told me she said it sounded like a good deal. So I arranged to meet with the sales person. I asked the sales person if I decided after a month or so this isn't working for me would I be able to cancel. The sales person said yes at any time you decide to cancel you can let them know before the next billing cycle and that they would cancel and I would not have to pay.
So we sat down and I electronicly signed a soft copy of the contract of which was on the screen display of the salespersons desktop. Then the contract was printed out and that's when I realized that I had just signed for 52 weeks at a very high month to month rate. Needles to say I was beside myself and felt like I had just been taken for a ride.
So I went home and read the contract and found where it states in bold print "You the buyer, may cancel this agreement at anytime prior to midnight of the fifth business day of the club after the date of this agreement" I decided right then I need to cancel and get my money back.
So I called the sales person and told her to cancel the agreement and that I had come to realize that this month to month charge would be to expensive and she said she would go ahead and cancel. Then I asked if I would be refunded the same day and she said "No it takes a couple weeks for you to get your money back".
This report was posted on Ripoff Report on 04/06/2014 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Fitness/Rosemead-California-91770/LA-Fitness-Pro-Results-Blind-Contract-Rosemead-California-1136702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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