I wish I would have found this website before signing up for LA Fitness in October, 2007. As many of you, I was suckered into signing up for training sessions soon after and quickly discovered that the personal trainers are a joke. None were professional, knowledgeable, helpful or even caring. Most were more interested on hitting on girls, than doing their jobs. I was extremely dissatisfied with the training services, but I continued to pay my dues as per my contract.
It has been more than a year now and I have since moved away to NJ. There is no LA Fitness facility near my new home so I decided to cancel membership. Canceling the gym membership was not too much of a hassle - I filled out the form and mailed it and my membership has been cancelled for a few months now. I was shocked to find out this week that my account is delinquent and has been sent to collections for unpaid training dues that were billed after my cancellation.
The catch is this - I'm locked into a 12 month training contract and according to LA Fitness' crooked business policy, it does not matter that I'm no longer a member and do not have access to their gyms. It does not even matter that I do not have a gym near me- I still have to continue paying $140 per month until the contract is up. I have to pay for services that I have not received and cannot receive. Does this make any sense whatsoever?
I made an attempt to reason with customer service and all the representative was willing to say was "you signed the contract". I filed a complaint with the Better Business Bureau today and am hoping to get some help through that channel. Otherwise, I do not intend on paying one single cent to LA Fitness for services that I have not or cannot receive. It is ridiculous that companies like this are getting away with this type of fraud.
LA Fitness' gyms are popping up everywhere and it is us, the victims, that are unknowingly and unwillingly paying for this type of fraud to continue. I suggest that anyone who has fallen prey to LA Fitness file a complaint with the BBB and let other people know about your experience. It is time to put a stop to the madness.
Manville, New Jersey