- Report: #817313
Report - Rebuttal - Arbitrate
Complaint Review: L.A. Fitness
L.A. Fitness200 broadview village square broadview, Illinois United States of America
L.A. Fitness Rude and Snotty General Manager broadview, Illinois
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He asked what did i need? I said I was interested in a guest pass, asked If I was a member, then he said he didnt give guest passes if i was a prior member. I responded by saying my sister is the one interested and she has never been a member before. She handed her ID to him and he walked over to his desk, which we followed.
He kept questioning my sister with questions like why are coming to this gym if you live so far? He also asked for her phone number and he kept asking her if she was sure she has not been a member before.
this person made us feel very uncomfortable, I then mentioned she just wants to try out the gym, can you please honor a 7 day guest pass? He replied No, I will give her a 3 day pass, that should be enough. I asked why 3 days? he said because I say so. I then mentioned to him he had no customer service skills, he replied by saying I dont care what you say. I also said I would report him his Corporate, he replied by saying do whatever you want. I asked you dont care about your job? he replied I dont care what you do! Have a Great Day!
We walked out of the gym in shock. This person has no customer service skills, does not know how to treat current and prospect members. I will be cancelling my family and my membership, I will also pass this on to my friends and make sure they are aware of the people LA fitness has employed.
This report was posted on Ripoff Report on 01/03/2012 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Fitness/broadview-Illinois-60155/LA-Fitness-Rude-and-Snotty-General-Manager-broadview-Illinois-817313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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