I've been an LA Fitness member since approximately December 2009. When I signed up I did the direct debit option for payment (I'm not even sure they offer another option). The card that was associated with the direct debit option expired in 01/2013 so my payment did not go through in 02/2013. When they first called me on February 4, 2013 at 12:18 PM, I was at work and it was a number that was not on my contact list. So I let 425-406-9420 from Kirkland, Washington go through to voicemail. The message said my membership dues did not clear because my card had expired. I made a mental note to go to my club in Minnesota later in the week to get the matter straightened out because I don't like giving my credit card information to people over the phone.
I was contacted again on February 4, 2013 at 12:45 PM, while still at work, from 949-502-2423 (Irvine, CA). This time no message was left. On February 5, 2013 I was contacted by the following numbers and locations at the following time: 951-663-4786 (CA, US - 9:14 AM); 630-289-7738 (IL, USA - 10:35 AM, 10:55 AM, and 4:50 PM). I was contacted again today by the following numbers and locations at the following time: 951-663-4786 (CA, USA - 8:02 AM); 630-289-7738 (IL, USA - 10:28 AM, 10:28 AM). Finally to get the calls to stop I called the last number back and gave in and told my credit card information over the phone to some stranger in IL.
Honestly after that whole ordeal I just wanted to cancel my membership. The only thing that stopped me from doing so was the fact that my boyfriend (who is a personal trainer - not employed with LA) also has an LA gym membership so it is nice to work out together.Horrible, horrible customer service after having no problems with me for the past 3 years. The only thing that saves them from being in violation of 15 U.S.C. 1692d is that they are technically not defined as a "debt collector" under 15 U.S.C. 1692a(6). Shame on you LA!